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Associate Service Desk Technician
Associate Service Desk TechnicianVirtualVocations • Laredo, Texas, United States
Associate Service Desk Technician

Associate Service Desk Technician

VirtualVocations • Laredo, Texas, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for an Associate Service Desk Technician - Tier I to provide first-tier technical support to Veterans and VA providers.

Key Responsibilities

Provide professional technical support via phone, chat, and ticketing system

Support mobile device setup, application configuration, and user navigation

Document and update support tickets in ServiceNow, ensuring compliance with standards

Required Qualifications

High school diploma required; Associate's or Bachelor's degree preferred

Minimum 1 year of technical support or help desk experience

Strong knowledge of mobile devices (Android / iOS), tablets, and PCs

Familiarity with service desk tools, preferably ServiceNow

Ability to handle confidential information with discretion and integrity

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Service Desk Technician • Laredo, Texas, United States

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