Remote Customer Service Representative

Remote Customer Service Representative

Join a National Top Workplace Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. Were always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the worlds most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work.

We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being. When you join Kobie, youre joining a valued-led team that invests in your growthboth professionally and personally.

Work from home! High-speed internet service / wifi required. Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas

Potential to earn performance bonuses of up to $350 / month

About the team and what well build together Here at Kobies Customer Care Loyalty Center, our mission is simple but powerful : we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers.

We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. Youll be supported by systems that work with you and not against you so you can focus on what matters most : the customer.

Our Culture Kobie is more than a workplacewere a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees.

Why Join the Kobie Customer Care Team? If youre someone who takes pride in making others feel heard, supported, and valued, youll thrive here. At Kobie, youll be more than a voice. Youll be the reason someone stays loyal! Weve been recognized as a Top Workplace USA and a Top Remote Workplace because we put people firstour customers and our teammates. Our agents are empowered by smart technology, including AI-powered tools and a leadership team that listens, cares, coaches, and celebrates your wins. If youre someone who takes pride in making others feel heard, supported, and valued, youll thrive here!

How you will make an impact

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions.
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures
• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
• Support major brands by becoming an expert in their loyalty programs, products, and services.
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence.
• Represent Kobies values in every conversation by delivering with heart, ownership, and excellence.
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment.
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance.
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space.
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected.
• Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!

What you need to be successful

Details, Perks & Benefits

Ready to Apply? Heres What to Expect Next! 1. Submit your application online today.2. After we receive it, youll receive an email invite to complete a short online assessment. This helps us understand your communication style and gives you the chance to show your strengths beyond your rsum.3. Watch for an email from Kobie Marketing (no-reply@hire.lever.com) with your assessment link, its not spam, we promise!4. Candidates who complete the assessment are reviewed first and fast-tracked for interviews.Were excited to learn more about you and see how your strengths could shine here at Kobie!Join a team where your voice matters, your work has purpose, and your growth is supported.

We cant wait to hear from you!

Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. Our Contact Center helps us deliver that end-to-end loyalty solution all the way down to the consumers experience. A place for all We celebrate and embrace diversity at Kobie! Employment at Kobie is based solely on an individual's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. Ready to join us? If youre ready to make an impact and grow in a supportive, innovative environment, wed love to hear from you. Apply today and lets build something amazing together

$17 - $19 an hour

Compensation details : 17-19 Hourly Wage

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