Customer Account Coordinator

Job Description

Job Description

Account Coordinator (Customer Service / Supply Chain)

Employment Type : Full-Time

Schedule : Standard Business Hours

Location : On-site / Hybrid (as applicable)

Job Summary

The Account Coordinator is the primary point of contact for customers, managing orders from receipt through delivery. This role works closely with Sales, Production, Planning, Logistics, and external partners to provide timely, accurate, and high-quality customer service for domestic and international accounts.

Key Responsibilities

• Manage customer orders from entry to delivery (domestic & international)
• Enter and maintain orders in ERP system (NetSuite preferred)
• Coordinate with sales, planning, production, brokers, and logistics teams
• Provide accurate ship dates and track orders through delivery
• Prepare and maintain export and shipping documentation
• Ensure pricing, contracts, and customer requirements are accurate
• Track and book freight (ocean / air); obtain freight quotes
• Resolve customer issues professionally and efficiently
• Maintain compliance with shipping, customs, and regulatory requirements
• Support supply chain functions including invoicing, credits, RGAs, and order tracking

Qualifications

Preferred Experience

Physical Requirements

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.