Talent.com
Chief Client Officer
Chief Client OfficerTranscom • Denver, CO, United States
[error_messages.no_longer_accepting]
Chief Client Officer

Chief Client Officer

Transcom • Denver, CO, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Remote

Are you an experienced executive leader with a proven track record of success with operational growth and innovation of the business with strategic initiatives?

What’s in it for you?

  • Health benefits for you and your family, including medical, dental, vision
  • 401(k) investment options with employer match opportunities
  • Paid Vacation Time
  • Remote, work‑from‑home
  • Great work / life balance

Join our Transcom family as the Chief Client Officer!

The Chief Client Officer is a pivotal executive leadership role responsible for the overall success, retention, and strategic growth of the assigned client portfolio. This leader will drive a client‑centric culture, ensure the delivery of world‑class Customer Experience (CX) solutions, and act as a key strategic partner to the AAPAC CEO, contributing directly to the regional business strategy, financial performance, and long‑term client value creation. The CCO is the ultimate executive escalation point and champion for all client relationships.

Responsibilities

Strategic Leadership & Business Growth

  • Executive Account Management : Oversee and personally manage the company's most strategic, high‑value client relationships at the C‑suite and executive level, ensuring deep partnership and alignment on long‑term strategy.
  • Revenue Expansion & Retention : Be accountable for achieving client retention, contract renewal, and year‑over‑year revenue growth targets (up‑sell / cross‑sell) across the entire client portfolio.
  • Strategic Direction : Partner with the AAPAC CEO and executive team to define and execute the regional client services strategy, ensuring alignment with global company objectives and emerging industry trends (e.g., AI integration, digital transformation, near / offshore focus).
  • Financial & Operational Oversight : Partner with operational peers and CFO to manage the P&L for the client portfolio, including revenue forecasting, margin targets, and resource allocation to ensure both client satisfaction and profitability.

    • Client Experience & Service Excellence

  • CX Transformation : Drive the adoption of innovative, CX‑led solutions, including digital platforms, automation, and analytics, to enhance customer outcomes and operational efficiency for clients.
  • Service Delivery Governance : Partner with senior leadership peers to establish and enforce best‑in‑class governance models, Quality Assurance (QA) standards, and Key Performance Indicators (KPIs) to consistently exceed contractual Service Level Agreements (SLAs) and client satisfaction benchmarks (e.g., NPS, CSAT).
  • Issue Resolution : Serve as the final executive point of escalation for critical client issues, ensuring swift, effective, and strategically sound resolution while maintaining strong client trust.
  • Voice of the Client : Act as the primary advocate for client needs internally, ensuring client feedback is integrated into service delivery, product development, and operational improvement roadmaps.

    • Team Development & Culture

  • Team Leadership : Lead, mentor, and inspire a high‑performing team and foster a culture of accountability, continuous improvement, and client obsession.
  • Talent Strategy : Develop a talent roadmap for the Client Services organization, including recruiting, training, and succession planning to ensure sustained high‑level performance and leadership continuity.
  • Cross‑Functional Collaboration : Drive seamless collaboration with Operations, Technology, Finance, and HR to mobilize internal resources effectively and ensure a unified approach to client service delivery.

    • Profile required

    Leadership & Executive Skills

  • Executive Presence & Communication : Exceptional ability to build rapport, influence, and communicate complex strategies effectively with internal and external C‑suite executives.
  • Strategic & Commercial Acumen : Proven experience in P&L management, commercial negotiations, and developing strategic account plans that result in significant growth and high retention.
  • Inspirational Leadership : Demonstrated track record of leading large, complex, and geographically dispersed teams within the BPO or technology services industry.

    • BPO / CX Industry Expertise

  • Deep Industry Knowledge : Extensive experience (12+ years, with 5+ at a senior leadership level) in the Business Process Outsourcing (BPO) industry specifically managing multi‑million dollar client relationships.
  • CX Strategy : Strong understanding of current and emerging CX technologies, digital transformation, process automation, and omnichannel service models.
  • Operational Excellence : Familiarity with operational methodologies (e.g., Six Sigma, Lean, COPC) and the ability to link operational performance directly to client business outcomes.

    • Foundational Qualifications

  • Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
  • Proven success in a similar high‑level Client Services, Account Management, or Sales leadership role reporting into a CEO, COO, or President.
  • Must be based in the United States and legally authorized to work there.
  • Ability to travel frequently within the region and globally as required.

    • Location Requirements

    Must live and work in the United States.

    What Life at Transcom is like!

    Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work‑at‑home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

    Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.

    At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

    We are the voice of our clients. We are Transcom.

    We are passionate about people and look forward to meeting you!

    #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Chief Officer • Denver, CO, United States

    [internal_linking.related_jobs]
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Castle Rock, Colorado
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service - Bank

    Customer Service - Bank

    Charles Schwab • CASTLE ROCK, CO, United States
    [job_card.full_time]
    At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry togeth...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Relationship Coordinator

    Client Relationship Coordinator

    Pinnacle Partners Management • Denver, CO, US
    [job_card.full_time]
    At Pinnacle Partners Management, Inc.Client Relationship Coordinator will be the heartbeat of the Quantum Fiber in Denver. As a Client Relationship Coordinator, you’ll go beyond support to offer sma...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Chief Operating Officer

    Chief Operating Officer

    Thomas Management LLC • Denver, CO, US
    [job_card.full_time]
    We’ve built something special at Thomas Cuisine : an amazing culture, teams that care deeply, and a mission that actually means something. Our commitment to REAL food, genuine service, and endu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Relationship Manager III (Commercial Loan Officer III)

    Client Relationship Manager III (Commercial Loan Officer III)

    United Business Bank • Greenwood Village, CO, United States
    [job_card.full_time]
    Denver 24 - Greenwood Village, CO.Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and support...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Tax Senior Manager- Real Estate Tax Credits

    Tax Senior Manager- Real Estate Tax Credits

    Plante Moran • Broomfield, CO, United States
    [job_card.full_time]
    Our "we-care" culture is more than just a motto; it's a promise.From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Chief Operating Officer

    Chief Operating Officer

    RM Staffing B.V. • Denver, CO, US
    [job_card.full_time]
    Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high-performance culture across all departments.Operati...[show_more]
    [last_updated.last_updated_30]
    Director of Consulting

    Director of Consulting

    Mantis Innovation • Denver, CO, US
    [job_card.full_time]
    Mantis Innovation provides managed facility services and turnkey program management with technology-enabled solutions that target the entire building footprint. We look at the entire facility—...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Principal (Vice President), Consulting

    Senior Principal (Vice President), Consulting

    PG Forsta • Denver, CO, United States
    [job_card.full_time]
    PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understan...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Chief Engineer- Lunar Core Components

    Chief Engineer- Lunar Core Components

    Blue Origin • Denver, CO, United States
    [job_card.permanent]
    Applications will be accepted on an ongoing basis until the requisition is closed.At Blue Origin, we envision millions of people living and working in space for the benefit of Earth.We're working t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Chief Client Officer

    Chief Client Officer

    Delve • Louisville, CO, US
    [job_card.full_time]
    Delve Deeper is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is pow...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Financial Controller - AI Trainer ($150 per hour)

    Remote Financial Controller - AI Trainer ($150 per hour)

    Mercor • Northglenn, Colorado, US
    [filters.remote]
    [job_card.full_time]
    UK / Canada / Europe / Singapore / Dubai / Australia-based • •Investment Banking or Private Equity Experts • • for a research project with a leading foundational model AI lab. You are a good fit if you : - Have •...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clinic Director needed in Thornton, CO

    Clinic Director needed in Thornton, CO

    HealthPlus Staffing • Thornton, CO, US
    [job_card.full_time]
    Duties : Day to day management of patient services and clinical personnel as well as all duties and responsibilities required of a physical therapist. Job Requirements : Graduate of a Physical Therapy...[show_more]
    [last_updated.last_updated_30] • [promoted]
    COO Chief Operating Officer

    COO Chief Operating Officer

    BluZinc • Denver, CO, US
    [job_card.permanent]
    Chief Operating Officer / Senior VP Operations.Job opening for a rapidly growing digital and eCommerce marketplace.A health, wellness and fitness brand founded in Austin, Texas.Fully remote home of...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President, CFO Advisory

    Vice President, CFO Advisory

    Stout • Denver, CO, United States
    [job_card.temporary]
    At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Vice President / Chief Human Resource Officer

    Vice President / Chief Human Resource Officer

    InsideHigherEd • Denver, Colorado, United States
    [job_card.full_time]
    Vice President / Chief Human Resource Officer.The University of Colorado (CU) invites applications and nominations for the position of Vice President / Chief Human Resource Officer (CHRO).CU, a premi...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Head of R & D

    Head of R & D

    Sashco • Broomfield, Colorado, United States
    [job_card.full_time]
    Sashco is an 88-years-young family owned, fast paced, manufacturerof caulking, stains, and sealants for the housing industry. We have just moved to a brand new 2.X larger facility with a state-of-th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Service Associate (Teller) - Speer Blvd Denver, CO

    Client Service Associate (Teller) - Speer Blvd Denver, CO

    BankTalent HQ • Denver, CO, United States
    [job_card.full_time]
    At Vectra Bank, the Rocky Mountain region is a part of who we are, and we understand why families and businesses choose to live, grow, and play here. Consistently recognized as a Top Workplace by Th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]