A company is looking for a Technical Support Engineer - Payroll & Human Resources.
Key Responsibilities
Become a subject-matter expert in COINS U.S. Payroll and Human Resources modules
Provide business and technical support to help customers maximize value from their software
Manage support cases end-to-end, ensuring timely resolution and clear customer communication
Required Qualifications, Training, and Education
Strong understanding of U.S. Payroll and Human Resources processes, regulations, or systems
Experience troubleshooting application or software issues in a customer-facing environment
Ability to quickly learn new technologies, systems, and product functionality
Previous experience in application support, technical support, or SaaS support strongly preferred
Must reside within the Eastern or Central U.S. time zones
Technical Support Engineer • Vista, California, United States