Technical Support Engineer

A company is looking for a Technical Support Engineer - Payroll & Human Resources.

Key Responsibilities

Become a subject-matter expert in COINS U.S. Payroll and Human Resources modules

Provide business and technical support to help customers maximize value from their software

Manage support cases end-to-end, ensuring timely resolution and clear customer communication

Required Qualifications, Training, and Education

Strong understanding of U.S. Payroll and Human Resources processes, regulations, or systems

Experience troubleshooting application or software issues in a customer-facing environment

Ability to quickly learn new technologies, systems, and product functionality

Previous experience in application support, technical support, or SaaS support strongly preferred

Must reside within the Eastern or Central U.S. time zones