Program Assistant

Job Description

Job Description

Program Assistant

Location : Columbia, SC

Pay Rate : $15 per hour

Schedule : Monday through Friday, 8 : 30 AM to 5 : 00 PM

Type : Long-term contract

Our recruiting and staffing agency is assisting a South Carolina state department in identifying a Program Assistant for a long-term contract opportunity in Columbia.

Position Overview

The Program Assistant will manage a high volume of referrals for support services through phone communication and internal systems. This role serves as the primary point of contact between the agency and the public and requires a strong commitment to customer service, professionalism, and accuracy. The Program Assistant will initiate the application and enrollment process, collect required information from referrals, and coordinate closely with Eligibility Specialists to ensure cases move forward efficiently.

Key Responsibilities

Manage a large volume of incoming and outgoing referrals for support services

Serve as the primary communication link between the agency and the public

Deliver consistent, high-quality customer service in all interactions

Initiate application and enrollment processes for referred individuals

Gather and verify required information and documentation

Enter and maintain referral information accurately in internal systems

Collaborate with Eligibility Specialists to support timely case progression

Exercise independent judgment and discretion when handling referrals and inquiries

Qualifications and Key Traits

Excellent customer service skills, as this role is the front line for the program

Strong reliability, time management, and organizational skills

Ability to work independently with minimal supervision

Demonstrated critical thinking and problem-solving abilities

Positive, professional, and collaborative attitude when working with the public and internal teams

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

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The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.