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Accounts Receivable Specialist
Accounts Receivable SpecialistEnvision Staffing Solutions • Fort Lauderdale, FL, US
Accounts Receivable Specialist

Accounts Receivable Specialist

Envision Staffing Solutions • Fort Lauderdale, FL, US
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  • [job_card.full_time]
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Job Description

Job Description

Our client who is a big player in Commercial HVAC space is looking for an Accounts Receivable Specialist to join their team fully in office in their brand new beautiful office. This position plays a vital role in supporting healthy cash flow and maintaining strong customer relationships for the company. The Accounts Receivable Specialist takes full ownership of assigned accounts, effectively prioritizes tasks, and makes productive collection calls that yield measurable results. They ensure timely payment, work closely with internal teams to resolve disputes, and proactively monitor accounts to prevent overdue balances. A successful AR Specialist keeps receivables up to date, reduces aging, and maintains accurate, well-organized records.

Experience You Bring to the Table :

  • 4+ years of experience in accounts receivable, collections, cash application, or credit.
  • B2B collections experience preferred.
  • Excellent written and verbal communication skills.
  • Able to work independently as well as collaboratively within a team.
  • Proficient in Microsoft Office, including basic Excel capabilities.
  • Strong attention to detail with excellent organizational skills.
  • Problem-solving mindset for addressing discrepancies and payment issues.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable working with deadlines and meeting collection goals.
  • Familiar with payment processing systems and banking portals.
  • Must work onsite daily to ensure timely processing of physical payments, secure handling of checks, and immediate collaboration with internal departments for issue resolution.

What You Bring to the Table :

  • Take full ownership of assigned accounts to ensure timely payment, including managing disputes and collaborating with internal teams for swift resolution.
  • Conduct effective, results-driven collection calls, ensuring each conversation leads to a clear next step (payment commitment, discrepancy resolution, etc.).
  • Communicate with customers using the most effective method for each account (phone, email, etc.), initiating outreach before payments are due and maintaining follow-up until resolved.
  • Proactively review AR aging reports and use available tools to strategically engage customers and prevent accounts from aging.
  • Prioritize accounts to maximize collection effectiveness and minimize outstanding balances.
  • Escalate issues promptly and communicate potential concerns to management for quick review and resolution.
  • Maintain accurate, detailed notes in the ERP system, including last contact dates, statuses, and follow-up actions.
  • Track all commitments and follow up immediately when payments are not received as promised.
  • Investigate and resolve billing discrepancies or disputes quickly, following established escalation procedures.
  • Follow up on calls, send notices and statements, and identify potential risks, including recommending third-party collections when appropriate.
  • Apply credits, reconcile accounts, and process all payment types (ACH, checks, credit cards) accurately within the ERP system.
  • Manage delinquent accounts and take full responsibility for assigned portfolios, while supporting additional accounts as needed.
  • Collaborate with internal and external departments to resolve discrepancies, research historical activity, and correct issues such as missing checks, misapplied payments, or incorrect billings.
  • Partner with management on settlement offers, payment plans, and escalations requiring intervention.
  • Ensure accuracy of all amounts due and maintain professional, customer-focused communication while driving collection goals.
  • Respond promptly to customer inquiries and deliver exceptional service throughout the collections process.
  • Set up new customers, including performing D&B checks, Sunbiz validations, ERP data entry, and processing credit / debit memos as required.
  • Support special projects or administrative tasks within the department as needed.
  • Provide recommendations to improve and streamline collection processes.
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