Account Manager

A company is looking for an Account Manager / Sr. Account Manager for the US West region.

Key Responsibilities

Manage post-sale relationships for a portfolio of customer accounts, ensuring satisfaction and renewals

Execute renewal processes and identify churn risks while collaborating with Sales for accurate forecasting

Identify expansion opportunities within existing customers and advocate for customer needs to inform product development

Required Qualifications

2-4+ years of experience in Account Management or Customer Success in a B2B environment, preferably in biotech or pharma

Proven track record of managing renewals and supporting account growth

Comfortable communicating with scientific, technical, and business stakeholders

Familiarity with CRM tools and customer engagement analytics

Proactive mindset with the ability to manage multiple priorities in a fast-paced environment