Operations Manager

Job Title : Operations Manager

Salary : $132,000-$143,000 + bonus

Schedule : Mon-Fri, 7 : 00 AM-5 : 00 PM (flexible as needed)

Reports To : General Manager

About the Role

We're seeking an Operations Manager to lead HVAC installation, service, and maintenance projects across residential and commercial departments. You'll ensure jobs are completed safely, efficiently, and profitably while coaching and developing your field team.

This role requires collaboration with scheduling, inventory, and sales teams, oversight of labor budgets, and alignment with operational KPIs.

Responsibilities

Lead daily operations for installation, service, and maintenance teams

Implement SOPs for efficiency, safety, and quality

Coordinate work schedules, project timelines, and material staging

Hire, train, and evaluate technicians and support staff

Conduct jobsite visits and quality inspections

Resolve escalated technical and customer issues

Oversee budgeting, job costing, and procurement approvals

Maintain compliance with OSHA, EPA, and building codes

Lead training programs and career development initiatives

Track and report performance metrics using ServiceTitan or similar tools

Qualifications

Required :

5+ years HVAC operations, service, or installation leadership

Experience with residential and commercial project cycles

Strong team leadership and communication skills

Proficiency in Microsoft Office and field management software

Preferred :

8+ years in HVAC or skilled trades management

Multi-location or regional operations experience

Job costing and labor budgeting knowledge

OSHA-10 or OSHA-30 certified

Experience with permitting, inspections, and builder compliance

Key Performance Indicators (KPIs)

≥ 90% technician billable utilization

≥ 95% jobs completed on schedule

Maintain gross margins : Retail ≥ 40%, Service ≥ 55%, New Construction ≥ 36%

≥ 80% technician retention

Why Join Us?

Lead a skilled, growing team in a supportive environment

Opportunity to shape operational processes and team development

Competitive salary and bonus potential

Work in both residential and commercial HVAC with modern systems