Job Title : Operations Manager
Salary : $132,000-$143,000 + bonus
Schedule : Mon-Fri, 7 : 00 AM-5 : 00 PM (flexible as needed)
Reports To : General Manager
About the Role
We're seeking an Operations Manager to lead HVAC installation, service, and maintenance projects across residential and commercial departments. You'll ensure jobs are completed safely, efficiently, and profitably while coaching and developing your field team.
This role requires collaboration with scheduling, inventory, and sales teams, oversight of labor budgets, and alignment with operational KPIs.
Responsibilities
Lead daily operations for installation, service, and maintenance teams
Implement SOPs for efficiency, safety, and quality
Coordinate work schedules, project timelines, and material staging
Hire, train, and evaluate technicians and support staff
Conduct jobsite visits and quality inspections
Resolve escalated technical and customer issues
Oversee budgeting, job costing, and procurement approvals
Maintain compliance with OSHA, EPA, and building codes
Lead training programs and career development initiatives
Track and report performance metrics using ServiceTitan or similar tools
Qualifications
Required :
5+ years HVAC operations, service, or installation leadership
Experience with residential and commercial project cycles
Strong team leadership and communication skills
Proficiency in Microsoft Office and field management software
Preferred :
8+ years in HVAC or skilled trades management
Multi-location or regional operations experience
Job costing and labor budgeting knowledge
OSHA-10 or OSHA-30 certified
Experience with permitting, inspections, and builder compliance
Key Performance Indicators (KPIs)
≥ 90% technician billable utilization
≥ 95% jobs completed on schedule
Maintain gross margins : Retail ≥ 40%, Service ≥ 55%, New Construction ≥ 36%
≥ 80% technician retention
Why Join Us?
Lead a skilled, growing team in a supportive environment
Opportunity to shape operational processes and team development
Competitive salary and bonus potential
Work in both residential and commercial HVAC with modern systems
Operation Manager • Portland, OR, USA