Job Title: Lead Dispatch & Delivery Operations Coordinator
Location: Chesapeake, VA
Employment Type: Contract
Pay Rate: Up to $/hr
This is a dispatch-heavy, fast-paced operations role supporting a high-volume in-home delivery warehouse environment. The Lead Dispatch & Delivery Operations Coordinator serves as the central communication hub between delivery driver teams, contractor leadership, and internal operations. This role focuses on real-time decision-making, accountability, and ensuring smooth execution of daily delivery routes.
This is not a traditional call-center customer service role. The ideal candidate brings maturity, confidence, and hands-on operational experience, with the ability to communicate firmly and respectfully with field teams.
Key Responsibilities Dispatch & Route OversightMonitor – active delivery routes daily
Maintain continuous phone contact with driver teams during deliveries
Track route progress, delays, and exceptions; reroute as needed
Address driver performance issues and escalate to contractor leadership when required
Communicate with customers during in-home deliveries to clarify services and expectations
De-escalate complaints and resolve issues in real time
Act as liaison between drivers and customers to protect service quality
Direct returning driver teams on haul-away, trash segregation, and asset drop zones
Ensure drivers complete warehouse check-in procedures
Identify and report missing assets or non-compliance
Provide direction and escalation support to CSR staff during shift
Document daily service disruptions, late departures, and operational issues
Share insights and recommendations with Operations leadership
Fluent in English and Spanish (verbal translation required)
+ years of experience in dispatch, logistics, field operations, or delivery coordination
Strong phone presence; confident, calm, and assertive under pressure
Comfortable working in a warehouse environment with live driver communication
Reliable, professional demeanor in customer-facing escalation scenarios
Hands-on background (appliance installation, furniture delivery, handyman, or trade roles)
Prior leadership experience in dispatch, warehouse, or delivery operations
Experience with TMS tools such as Descartes Route Planner, CLX, or similar systems
Lead Dispatch & Delivery Operations Coordinator • Chesapeake, Virginia, US
Led by Rodolphe Saad, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.With its subsidiary CEVA Logistics, a world leader...[internal_linking.show_more]
We know that caring for others starts with caring for our team.That's why we offer a comprehensive benefits package, including:.Medical/Prescription, Dental, and Vision Insurance.Additional Volunta...[internal_linking.show_more]
The Program Coordinator (PC) is responsible for managing and implementing all contract requirements for the Telephone Switchboard Operator Service at the Hampton VA Medical Center.This role organiz...[internal_linking.show_more]
Portable Storage Delivery Driver (CDL).Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local ...[internal_linking.show_more]
Cruise Norfolk, our 80,000 square foot terminal, proudly welcomes visitors to The Mermaid City and serves as a gateway to unforgettable travel experiences.We are seeking an Event Coordinator to pla...[internal_linking.show_more]
Are you a dependable driver who loves being on the road and enjoys working with customers? NAPA is hiring Delivery Drivers to deliver automotive parts across the metropolitan area.Join a trusted Fo...[internal_linking.show_more]
The salary range for this role is $15.Delivery Drivers Keep Aaron’s Moving.This isn’t some tedious desk job.On our team, you’ll be inside, outside, driving, installing, showing customers how to use...[internal_linking.show_more]
The purpose of this class is to perform a wide variety of coordination, administrative, and technical support duties related to fleet operations, vehicle maintenance and repairs, and emergency mana...[internal_linking.show_more]
Bilingual Operations Coordinator / Operations Support Specialist.Kellermeyer Bergensons Services (KBS) has an immediate full-time, permanent opening to join our Operations Team as an Operations Sup...[internal_linking.show_more]
Logistics Analyst (Delivery Administrator).Raytheon is seeking a Logistics Analyst (Delivery Administrator) who will perform a variety of technical and business tasks in support of RTX in Chesapeak...[internal_linking.show_more]
Founded in 1941, Dragados is a primary construction arm of ACS Group, consistently ranked first overall on the Engineering News-Record (ENR) Top 250 International Contractors List.Dragados is an in...[internal_linking.show_more]
THIS IS A HYBRID POSITION IN EITHER CHESAPEAKE, VA OR HENDERSON, NV**.The Travel Coordinator position is responsible for the travel coordination functions supporting C-Level personnel, enforcing Tr...[internal_linking.show_more]
The purpose of this class is to perform a wide variety of coordination, administrative, and technical support duties related to fleet operations, vehicle maintenance and repairs, and emergency mana...[internal_linking.show_more]
Venture Dynamics is seeking an experienced.Navy and commercial ship repair operations.The Hot Work Coordinator is responsible exclusively for administering and coordinating hot work authorization p...[internal_linking.show_more]
AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Midlothian, Virginia, 23114!.Midlothian is a suburb of Richmond, VA.Richmond is the capital of Virginia.Richmond is one o...[internal_linking.show_more]
Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based...[internal_linking.show_more]
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal.In addition to competitive pay and benefits...[internal_linking.show_more]
Jones Act Tanker Operations Coordinator.A key player in the maritime industry, USMMI expertly manages a diverse fleet of ships.Our expertise implementing maritime contracts, makes us a pivotal forc...[internal_linking.show_more]
