Supervisor, Medical Office

Job Opportunities At Strong Memorial Hospital

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Job Location : 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening : Regular

Time Type : Full time

Scheduled Weekly Hours : 40

Department : 500320 Emergency SMH

Work Shift : UR - Night (United States of America)

Range : UR URCA 208 H

Compensation Range : $24.22 - $31.49

Responsibilities

General Purpose : Provides customer-focused service to support the care of patients, families and visitors in an outpatient setting. Pre-registers patients, schedules appointments, coordinates referrals and coordinates disposition procedures. Coordinates and supervises the daily activities of a support, production or operations team. Sets priorities for the team to ensure task completion.

Essential Functions :

• Supervises the daily operations for one or more medical offices. Works with leadership to recommend and implement procedures for efficient office operations.
• Assists with the development of efficient and effective processes to support and manage the flow of patient care, from initial referral to follow up.
• Compiles and analyzes statistics, prepares analytical and evaluative reports, and writes operating or procedural manuals or instructions, as needed.
• Prepares materials for publication about the department's activities.
• Assesses operational needs of the offices by working closely with leadership.
• Facilitates and participates in strategic planning meetings and projects, and collaborates with other divisions.
• Serves as a member of a leadership team to oversee a Medical Office area, including insurance authorizations and phone calls reminding patients of procedure one week prior.
• Ensures weekly report and statistics for patient volume and cancellation rates are completed and submitted.
• Oversees patient communication, such as follow-up calls or appointment scheduling reminders, are completed in a timely and efficient manner.
• Maintains clinical schedules for surgeons and advance practice providers. Supervises check-in / check-out operations and coordination of appointments, working closely with administrative staff.
• Participates in interviews, hiring, management, and developing staff in a designated office.
• Assists with ensuring the site is fully staffed, adjusting coverage when staffing issues arise.
• Oversees training and development of area staff. Participates in the development and coordination of training programs for technical staff.
• Works with leadership to make recommendations relative to performance evaluations.
• Addresses departmental, clinical, and patient needs to provide resolutions for an efficient and streamlined office.
• Ensures regulatory compliance at the office location.
• Works with the Billing office and internal staff to ensure registration, charge entry and billing functions are performed in an accurate, timely manner, and meet all compliance guidelines.
• Prepares all purchase orders related to academic and office supplies and has signing authority for non-capital items.
• Maintains appropriate purchasing records and documentation, as needed.
• Assists with the compilation and preparation of data for operating grant budgets and for financial reports.
• Prepares analyses and allocates expenses.
• Coordinates expenditures and controls.
• Reviews and approves invoices.
• Supervises the maintenance of patient medical records, documentation for billing, and completion / submission of documents regarding patient care insurance.
• Works to streamline tasks and promotes a patient and family centered care environment, by identifying areas of concern and providing resolution.

Other duties as assigned.

Minimum Education & Experience : Bachelor's degree and 2 years of relevant experience required or equivalent combination of education and experience.

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