IT Service Desk Agent

Responsibilities

Provide phone / chat support with professionalism and urgency.

Use ticketing systems and knowledge base tools to resolve and document issues.

Troubleshoot and resolve hardware / software issues for enterprise systems.

Support application and infrastructure-related incidents and requests.

Participate in after-hours and weekend coverage as needed.

Qualifications :

2–5 years of relevant technical support or help desk experience.

Excellent communication and customer service skills.

Strong troubleshooting skills in complex, fast-paced environments.

High school diploma or GED required.

Willingness to work flexible shifts, including evenings and weekends.