Sr. Director - Care Coordination / Care Transitions

Job Description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The Senior Director of Care Coordination and Care Transitions is responsible for developing, organizing, and managing the operations of the Care Coordination department, with direct supervision of facility-level case management leadership across the MLH system. This position leads and evaluates case management initiatives in collaboration with clinical leadership and social services teams to ensure seamless care transitions, resource optimization, and patient advocacy. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.

What you will do

• Leads the strategic design and implementation of system-wide care management programs to ensure optimal clinical and financial outcomes for the MLH patient population.
• Oversees the planning, execution, and continuous improvement of case management and care coordination processes across all MLH facilities.
• Directs system-level initiatives to reduce extended length of stay and improve patient throughput, especially for complex discharge scenarios.
• Champions patient-centered care initiatives that align with MLH’s mission and promote efficient use of clinical resources.
• Serves as a senior advisor to MLH executive leadership on regulatory trends, policy changes, and their impact on care delivery and financial performance.
• Defines and standardizes roles, workflows, and performance expectations for case managers and social workers across the enterprise.
• Develops integrated care coordination models that support seamless transitions of care between inpatient, outpatient, community, and MLH-affiliated entities (e.g., Alliance).
• Collaborates with clinical departments to embed care management principles into service lines and care pathways.
• Leads system-wide planning and response efforts for regulatory audits, ensuring compliance and minimizing financial exposure.
• Partners with Patient Financial Services, Corporate Compliance, and Clinical Operations to enhance revenue cycle performance and care documentation practices.
• Works closely with system finance and contracting teams to evaluate payer agreements and identify opportunities for revenue optimization and care alignment.

Education Qualifications

Experience Qualifications

Skills and Abilities

Licenses and Certifications

Supervision Provided by this Position

Physical Demands

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.