Technology Support ManagerVirtualVocations • Olympia Heights, Florida, United States
Technology Support Manager
VirtualVocations • Olympia Heights, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technology Support Manager.
Key Responsibilities
Lead and manage the Level 2 Technology Support team for effective technical issue resolution
Oversee the vendor-managed Level 1 support team, ensuring compliance with SLAs and quality standards
Direct the design and improvement of support processes and tools to enhance service quality and efficiency
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field required
5+ years of experience in technical support or IT service management, with at least 3 years in a management role
Experience managing multi-tier support organizations and vendor-managed teams
Hands-on experience with enterprise ticketing and ITSM platforms, such as Salesforce or ServiceNow
Familiarity with AI-driven support technologies and experience in root-cause analysis
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Technology Support • Olympia Heights, Florida, United States
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