Tax Resolution Team Leader

Tax Resolution Team Leader

The L4 Tax Resolution leader will lead a payroll and tax-focused organization that oversees multiple initiatives and processes by empowering and enabling your team to effectively drive business areas forward. We're looking for someone passionate about coaching teams and providing the best customer experience, translating functional plans into operational processes and driven to improve workflows and create efficiency gains for scale.

Guiding and leading the team through executing thousands of critical operational tasks accurately and on time, while collaborating cross-functionally in a positive environment are key components to success in this role.

The Tax teams within the Payroll Operations org are at the core of providing services that give our customers peace of mind. The Tax Resolution team is within the Payroll Operations org and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. We are looking to invite a high-energy, results-oriented, inspirational Tax Resolution leader with a proven ability to work well and influence cross-functionally to scale our Tax teams!

Here's what you'll do day-to-day :

• Cultivate a culture of engagement and customer-centricity, encouraging team members to prioritize customer needs along with developing professionally within the organization.
• Develop and manage operational initiatives and translate functional plans into processes to enhance notice resolution and achieve operational excellence.
• Drive strategic initiatives to enhance the notice resolution experience for Gusto's customers, leveraging emerging technologies and implementing systems for operational excellence and superior customer outcomes.
• Lead and empower a team of individual contributors to manage operational initiatives and drive operational excellence in notice resolution. Translate functional plans into effective processes to improve the overall customer experience.
• Take ownership of executing quarterly and annual objectives related to tax resolution and customer satisfaction.
• Execute financial, business and workforce planning to take ownership of quarterly and annual objectives.
• Champion change management efforts to plan and implement organization-wide improvements that elevate the customer experience.
• Collaborate and partner cross-functionally across onboarding, product, and compliance teams to streamline Tax team operations and increase efficiency.
• Proactively seek and incorporate regular internal and external customer feedback to drive continuous process improvements and optimize the notice resolution experience for customers.

Here's what we're looking for :

Our cash compensation amount for this role is $92,245 / yr to $119,919 / yr in Denver & most major metro locations, and $111,835 / yr to $145,386 / yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note : The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability.