Field Service Representative

Description

SPECIFIC FUNCTIONS

• Provide phone support / remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
• Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varex parties.
• Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
• Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
• Assist in the development of new servicing techniques and the writing of service documentation.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Minimum Required Skills and Knowledge

Other Desired Skills and Knowledge

Education and Experience

Ability to Travel

Employee must be able to meet the following requirements with or without an accommodation.

Time Type : Full time

Job Type : Regular

Work Shift : First Shift

Pay Rate Type : Hourly

Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.