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Office Manager
Office ManagerFloor Coverings International • Dallas, TX, US
Office Manager

Office Manager

Floor Coverings International • Dallas, TX, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Office Manager

At Floor Coverings International, we're more than just a flooring companywe're the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers' doors. With over 400,000 satisfied customers and an impressive 4.8-star rating, we take pride in delivering an exceptional experience.

Now, we're looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations, ensuring everything runs smoothlyfrom scheduling and marketing to financial management and customer relations.

Why You'll Love This Role :

  • Salary : $40,000$50,000 based on experience
  • Performance-Based Bonuses
  • Paid Time Off, including national holidays
  • Laptop & Tools Provided
  • Team Culture Focused on Growth & Support
  • Ongoing Training & Development Opportunities
  • Company Events & Team Celebrations
  • Full-Time, MondayFriday Schedule (occasional weekends for special events)

Key Responsibilities :

  • Client Experience Oversight : Serve as the primary point of contact for customers, guiding them through scheduling, updates, and follow-up with a high level of care and precision.
  • Project Logistics Coordination : Own the flow of project operations, including scheduling, calendar management, product delivery, and installer coordination, for both in-home and commercial site installations.
  • Workflow & System Optimization : Leverage technology tools like Salesforce, Google Workspace, Excel, and scheduling platforms to streamline communication, data tracking, and project management.
  • Builder & B2B Partner Coordination : Communicate regularly with builders, property managers, and commercial partners to ensure seamless execution, from project kick-off through final walkthrough.
  • Real-Time Problem Solving : Identify and resolve scheduling conflicts, product delays, and client concerns quickly, ensuring nothing falls through the cracks.
  • Workflow & System Optimization : Leverage tools like Salesforce, Google Workspace, Excel, and other scheduling platforms to streamline communication, data tracking, and workflow automation.
  • Team Collaboration : Lead weekly operations meetings, coordinate with sales and installation teams, and drive alignment across internal and external stakeholders.
  • Data & Admin Management : Maintain accurate customer records, collaborate with bookkeeping and leadership teams, and report on key operational KPIs.
  • Event & Marketing Support : Participate in home shows, builder expos, and community events to support lead generation and partner engagement.
  • Reputation Management : Follow up with clients and commercial accounts post-project to support 5-star reviews, testimonials, and referrals.

    • Ideal Candidate Profile :

  • Tech-Savvy : You're comfortable using and learning CRM platforms, scheduling tools, and spreadsheets to improve efficiency and visibility.
  • Logistics-Oriented : You excel at planning, adjusting, and executing around shifting schedules, materials, and client needs.
  • B2B Aware : You understand how to manage relationships and communication differently for residential clients vs. commercial partners.
  • People-Centered : Your communication, whether with homeowners or builder reps, is clear, confident, and always service-focused.
  • Proactive & Self-Directed : You spot issues before they happen and take the initiative to fix them.
  • Detail-Oriented & Organized : You keep everything on track, meet deadlines, and love working in a structured way.
  • Customer Experience Enthusiast : You're passionate about delivering smooth, high-quality experiences every time.
  • Bilingual (English / Spanish) is a plus but not required.

    • If you love combining technology, operations, and customer care, and want to make a difference for clients ranging from homeowners to builders and B2B partners, we'd love to meet you!

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