Patient Access Representative

Job Description

Job Description

Patient Access Representative

Location : Hillsboro, OR

Pay : $24 - $27 per hour

Type : Contract, Contract to Hire

About the Role

LHH is seeking a Patient Access Representative to help create a positive experience for patients through personalized care and efficient service. You’ll be the first point of contact for Emergency, Outpatient, and Labor & Delivery patients, ensuring accurate registration and compliance with healthcare regulations.

Key Responsibilities

Accurately enter patient demographics and verify registration fields

Obtain regulatory signatures before and during patient stays

Ensure compliance with federal, state, and local regulations

Notify Patient Financial Advisors of applicable outside coverages

Communicate payment liabilities and collect patient cost share when applicable

Top Skills Needed

Strong customer service orientation

Attention to detail and data entry accuracy

Physical ability to sit, stand, walk, and push for extended periods

Human Relations Skills

Empathetic interaction with patients, families, and staff

Tactful communication with diverse groups

Active listening and timely, competent responses

Schedule

Orientation Week : Monday–Friday, 8 : 00 AM – 4 : 30 PM

Ongoing Schedule : 36 hours / week | 6 : 30 PM – 7 : 00 AM on Sunday, Wednesday, and Saturday

Qualifications

Education : High School Diploma required; one year post-high school education preferred

Experience :

One year in healthcare financial services

One year in office customer service

OR two years post-high school related education

OR equivalent combination of education and experience

Two years in hospital registration (Emergency Room setting)

Patient-facing customer service experience

Certifications

Certified Healthcare Access Associate (preferred)

American Heart Association BLS (CPR)

Basic Medical Terminology Certificate or transcript

Typing test : 35 WPM minimum

System Knowledge

Required : Epic ADT (Admit, Discharge, Transfer), Microsoft Word / Excel / Outlook, POS system (cash handling)

Preferred : Epic Account Notes, Real-Time Eligibility

Pay Details : $24.00 to $27.00 per hour

Search managed by : Abigail Revalee

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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