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Senior System Analyst - Onsite Atlanta, GA
Senior System Analyst - Onsite Atlanta, GANovalink Solutions LLC • Atlanta, GA, US
Senior System Analyst - Onsite Atlanta, GA

Senior System Analyst - Onsite Atlanta, GA

Novalink Solutions LLC • Atlanta, GA, US
[job_card.variable_hours_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Position Overview :

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

Local candidates only as they will be required to come to the office per a hybrid work schedule

Primary Responsibilities :

  • Provide Complex Issue Resolution : Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
  • Collaborate with Third-Party Vendors : Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
  • Support Core IT Systems : Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
  • Research and Implement Technical Solutions : Recommend and implement solutions to improve efficiency and reliability.
  • Develop and Maintain Documentation : Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.

Necessary Skills and Qualifications :

  • 10+ years of IT experience .
  • Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .
  • Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including :
  • Understanding of Windows Client and Windows Server in production environments.
  • Configuration of Windows Infrastructure via Group Policy and / or scripts.
  • Adept at using Powershell to automate and execute tasks.
  • Basic understanding of the TCP / IP Stack and common services such as DNS and DHCP.
  • Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
  • 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
  • 2+ years of experience with Office / Microsoft 365 with at least one year of experience migrating mailboxes.
  • 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
  • Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
  • Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
  • Experience in coordinating with third-party technical support vendors .
  • Proficiency in creating and maintaining technical documentation.
  • Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
  • Solid understanding of IT service management and ITIL best practices is a plus.
  • Track record of continuous learning and adapting to new technologies.

    • Desired Skills and Attributes :

  • Strong Communication Skills : Ability to articulate technical concepts clearly to both technical and non-technical audiences.
  • Problem-Solving Mindset : Proactive and solution-oriented approach to addressing challenges and improving processes.
  • Adaptability and Flexibility : Capable of handling shifting priorities and working in a fast-paced environment.
  • Customer-Focused Attitude : Dedicated to providing excellent service to internal users and ensuring their IT needs are met.

    • Requirements

    Required / Desired Skills

    Skill

    Required / Desired

    Amount

    of Experience

    Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams

    Required

    10

    Years

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