Client Support Manager

Employer Industry: Specialty Pharmacy and Infusion Services

Why consider this job opportunity:

• Competitive wages with annual merit-based increases
• 401(k) plan with company match to support retirement savings
• Paid time off and paid parental leave options for work-life balance
• Great company culture that values employee contributions
• No weekends or holidays, promoting a positive work-life balance
• Opportunities for education assistance to promote professional development

What to Expect (Job Responsibilities):

• Manage relationships with assigned payer organization personnel in a customer service capacity
• Communicate effectively with payers via email, phone, and other communication methods
• Collaborate with the assigned Payor Director or Senior Director to manage client accounts
• Handle direct referral processes and ensure timely communication with case managers
• Prepare and submit client reports by due dates and assist with reimbursement projects

What is Required (Qualifications):

• Bachelors degree in business administration, Healthcare Administration, or a related field (preferred) or equivalent relevant experience
• 24 years of experience in healthcare, managed care, customer service, or client account management
• Experience with payer relationships and healthcare contracts, credentialing, and re-credentialing processes
• Familiarity with case management procedures, referral processes, and billing/reimbursement systems
• Proficient in Microsoft Office, including Word and Excel

How to Stand Out (Preferred Qualifications):

• Experience in home infusion and/or specialty pharmacy
• Knowledge of healthcare management software and online portals for payer and referral management
• Strong organizational, written, communication, and interpersonal skills

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