Finance Contact Center(Customer care) Consultant (Richardson)

Title : Finance Contact Center(Customer care) Consultant

Location : Richardson, TX(One day at office in a week)

Job Type : Contract

Customer Identification and Segmentation

1. Customer Identification and Segmentation

Lumen will provide identified enterprise customers currently using CC for payments

Segment customers based on transaction volume and readiness for ACH adoption

2. Migration Strategy and Execution

Develop a detailed migration call plan for transitioning to ACH

Execute the transition in phases to ensure minimal disruption, handle all customer concerns

3. Customer Communication and Support

Provide clear communication and guidance to customers regarding the benefits and process of switch to ACH

Offer onboarding support and troubleshooting during the transition

Issue any promotional credits based on Lumen SOPs

4. Monitoring and reporting

Track adoption rates and cost savings post-transition

Provide regular updates and troubleshooting during the transition

5. Future Expansion Planning

Evaluate the success of the initial transition

Propose a roadmap for expanding ACH adoption to additional customer segments if performance metrics are met.

Thanks

Aatmesh

aatmesh.singh@ampstek.com