Systems & Reporting Specialist

Systems & Reporting Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands : OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Work Location : El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule : At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing :

Serves as an IT liaison for the United States Accounts Receivable (AR) Department, Mexico AR Department, as well as International AR Departments and Treasury. Responsible for all system corrections for each of these departments on a daily, weekly, and monthly basis. Responsible for all new testing for updates, upgrades, bug corrections, fixes, etc. Tests all EDI account updates. Assists with vendor compliance, new account generation, training, and all system set-ups for credit / AR for all divisions. Responsible for all cash management processes and reporting. Increased area of focus on process improvement.

This individual, as with all members of the team, will be expected to work in an engaging environment which promotes a solid work / life balance, recognition for results, and displaying a positive culture influence on a regular basis.

• Provides guidance for corrections of stuck and errored out transactions, often with incorrect or incomplete General Ledger (GL) coding, in ORACLE that have failed to be completed on a given day. Coordinates with varying divisions to obtain the correct GL data to correct the existing lines and reprocess the order through the system.
• Serves as the department's subject matter expert for accounts receivable and dispute management-related items.
• Performs all testing in the ORACLE system for credit related transactions, changes, upgrades, etc., which may occur in various ORACLE instances, including test, development, quality assurance, and production.
• Approves daily adjustments and rounding errors on 810s. Locates and corrects differences that occur between EDI generated invoices and the ORACLE System. Corrects adjustments to ensure ORACLE pricing aligns with customer expectations in their invoices, i.e., as transmitted via EDI.
• Responsible for conducting any system changes, including updates of the A / R Specialist and Senior Specialist system responsibilities, new account openings, system changes to customer accounts, such as setting up for different invoicing processes or statements, releasing credit orders, and aiding A / R Specialists and Senior Specialists with any system issues on all transactions, i.e., correcting of GL data for credit memos / debit memos, invoices, etc.
• Provides and ensures that all departmental personnel are trained in the latest aspects and / or changes in the system. Requests system changes from IT to enhance the efficiency of the AR Specialists' jobs.
• Serves as the primary IT liaison for the Helen of Troy AR Department in the United States, Canada, and Mexico for all requests, fixes, corrections, or changes.
• Opens new accounts in the ORACLE system. Ensures that all aspects of the account are setup properly in ORACLE to ensure that all Sales, Credit, and Accounting Department reports are accurate. Sets-up and maintains any new claims codes, credit memo codes, collector territories, and order terms in ORACLE.
• Responsible for Tax Resale Certificate maintenance and projects. This includes the verifications that all new customer account applications include a valid TRC, verifying that all new Ship To locations have a TRC on file, and ensuring that customers with expired TRCs are contacted and new TRCs obtained.
• As needed, become SME / POC for the implementation of the new ERP system.
• Partner with Treasury to ensure that daily cash receipts are received from Lockboxes timely. Also ensures all receipts are uploaded into the Oracle system so that Trade A / R is appropriately reflective of payments made by the company's customers.
• Responsible for the creation of miscellaneous cash batches to ensure proper application of In-House payments, which can include supplier refunds, Warehouse Outlet receipts, travel advance payments, etc.
• Responsible for the receipt and processing of Credit Card payments submitted by the company's customers to pay for open invoice balances. This includes the running of the card through the Chase portal, running subsequent batch reports, and the creation of Credit Card cash batches to ensure proper application of customer payments made via credit card and processed through the Chase portal.
• Complete the necessary journal entries pertaining to the Cafeteria's daily cash transactions.
• Complete reconciliation of DTC credit card transactions as needed
• Complete reconciliations identified by Accounting as needed.
• Continuous assessment of trends related to ITC processes, KPIs and transactions, to identify opportunities for process improvement.
• Collaborate with Accounts Receivable leaders and Specialists to develop, monitor, and maintain world-class best practices to be implemented across the shared services team while supporting all the different segments across the organization.
• Develop and implement audit processes to validate that the execution of documented processes is standard and is in alignment with the intended outcome.
• Reviews requests for credit limit updates submitted by Sales.
• Completes financial background review for each submission and hands off to AR Supervisor for review and approval.
• Completes daily, weekly, monthly reporting to enable the management and tracking of outlined KPIs.

Skills needed to be successful in this role :

Minimum Qualifications :

Benefits : Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.