Administrative Clerk

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Administrative Clerk is part of a team that delivers exceptional patient experience through excellent customer service, empathy and patience.

Responsibilities

The Administrative Clerk is responsible for

• Responding to patient inquiries and collections including pre-payments over the phone, posting payments and reconciling financial data on the computer, running and reviewing daily clinic reports.
• Maintain confidentiality of sensitive information.
• Actively manage scheduling requests work queues, in-basket messages, and schedule adjustments to ensure timely completion or resolution of referral requests.
• Assist with the management of clinic schedules to include template schedule build and modifications, as needed Takes ownership for resolving scheduling conflicts and communicates with management team and care providers to resolve scheduling issues.
• Ensures "warm transfer" of calls / inquiries are routed to the correct party for resolution.
• Escalates cases as appropriate. Fill / maximize empty chairs within a 48-hour outlook Provide suggestions and recommendations to improve workflow, communication and overall protocols in an effort to better serve the needs of the patients and department.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• Maintains knowledge of insurance requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided.
• Escalates cases for resolution as appropriate. Helps identify and document trends.
• Escalate issues to supervisor. Patient reception, registration, and inquiries, verifying insurance eligibility when applicable.
• Ensure all clinical care has been approved by day's end. Collect payments and issue receipts. Entering and verifying patient demographic information, and financial data on computer.
• Run and review daily clinical reports for managing of patient accounts. Under the direction of the Director of Operations, complete various reports Complete patient's reimbursement insurance forms. Perform other related duties as assigned

Minimum Qualifications

Two years of college or completion of secretarial school or equivalent business experience plus a minimum of two or three years of related experience.

Preferred Qualifications

• Bilingual - English and Spanish Two years of college or completion of secretarial school or equivalent business experience plus a minimum of two or three years of related experience.
• Bachelor's degree desirable

Other Requirements

• Minimum of 2 years of private practice, dental office experience or equivalent.
• Payment handling experience and 2 years' experience with computer input.
• Knowledge of clinic computerized scheduling / chart / billing system.
• Employee must abide by "Principles of Behavior."
• Employee must be extremely personable and possess excellent communication skills.
• Employee must also exhibit strong follow-through, establish and maintain effective working relationships with staff, students, and faculty, and maintain confidentiality of protected health and sensitive information.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.