Business System Analyst (Greenwich)

About the Role

This role will help bridge the gap between business needs and IT solutions in the insurance industry by gathering requirements, assisting with implementation efforts, supporting end users and software systems, and improving upon business processes. Collaborate with stakeholders, analyze data, author business and technical requirements, and help ensure that technology projects align with insurance industry standards and company goals.

Responsibilities

• Gather and define business requirements : Work with subject matter experts to collect and document business needs for new or enhanced systems through interviews, workshops, and surveys.
• Systems Support : Help with the implementation, maintenance, and ongoing production support of critical insurance software systems and ensure system performance and stability.
• Troubleshoot and test : Assist in testing and troubleshooting systems to resolve issues and ensure they function correctly.
• Project Work : Assist with projects and shifting priorities as needed.
• Liaise between business and IT : Function as a communication bridge between business departments (like underwriting, operations, finance) and the information technology team.
• Improve processes : Analyze existing business processes to identify areas for improvement and efficiency gains.
• Analyze data : Evaluate data to inform decision-making and report on key performance indicators (KPIs).
• Training and documentation : Train users on software applications, system enhancements, and create detailed business process documentation.
• Reporting : Respond to user requests to generate reports from the system.

Qualifications

Required Skills