Product Analyst

Job Description

Job Description

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant - first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network : Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology : We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support : We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future : We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

Product Analyst, Transportation Optimization About the Role

ShipMonk is hiring a Product Analyst to own the analytics and insights that power our parcel shipping strategy. You'll sit within the Transportation Product team and report to a Senior Product Manager. Your focus will be on understanding why our parcel network behaves the way it does, where it's leaking cost or performance, and what actions can materially improve it.

You'll use SQL, data modeling, and structured analysis to uncover optimization opportunities across carriers, methods, zones, and operational workflows. But this role isn't limited to delivering numbers. You will be expected to connect the dots, explain why findings matter, and help shape next steps. You'll partner closely with engineering, operations, and our transportation team to turn analysis into measurable improvements.

If you're strong analytically and want to build product muscles over time, this role can evolve into a PM track as ShipMonk's network and Transportation roadmap expand.

What You'll Do Parcel Network Analysis

Optimization & Strategy Support

Cross-Functional Partnership

Build Operational Visibility

Product Development Exposure

What You Need to Succeed

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.