Customer Service Representative - 1st Shift, 7 : 00am - 3 : 30pm, Mon - Fri

Customer Service Representative

Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations.

Values and Business Practices :

• Customer First We deliver on what we promise to our customers with a positive attitude.
• We treat everybody with respect and dignity.
• We operate with high business ethics.
• We are a good corporate citizen.
• We value our professional relationships.
• We strive to have a "Continuous Improvement Culture".
• We are committed to the safety of our employees and our equipment / facilities.

Company Expectations

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility :

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability :

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude :

Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.

Willingness to learn :

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative :

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc Promote teamwork and assist in all areas and processes in the operation as needed / required.

Quality of Work :

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once OHIO", by completing work correctly the first time.

Follows directions :

Follows all written and verbal instructions provided by management, project leader, etc

Communication :

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager / supervisor.

Appearance :

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety :

Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.

Position Competency :

Position Expectations :

Productivity :

Safety :

Quality :

Customer Service :

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.