Train Lead

Description:

The Train Attendant is a primary onboard representative, responsible for providing exceptional guest service, preparing and serving beverages and food, and ensuring a safe, enjoyable passenger experience. This role requires knowledge of Verde Canyon Railroad history, scenic highlights, and adherence to Arizona liquor and food safety laws.

Key Responsibilities

Guest Service & Sales

? Greet and seat passengers, provide safety and service information, and take beverage orders.

? Promote premium options, process transactions accurately and follow liquor laws, including ID checks and safe service practices.

Food & Beverage Preparation

? Mix and serve alcoholic beverages per company recipes and portion standards.

? Prepare complimentary Champagne or cider for boarding; ensure all drinks meet presentation standards.

? Maintain a clean, organized bar area and restock supplies throughout the trip.

? Remove used cups, plates, and utensils promptly and maintain overall cleanliness of assigned areas.

Operational Duties

? Complete pre-departure safety checks, pre-shift stock verification.

? Serve guests, highlight landmarks, and keep service areas clean during trips.

? Perform post-trip cleanup, restocking, and reporting as required.

? Assist with special events and follow wine handling and packaging guidelines.

? Conduct daily inventory checks and verify that par levels are accurate and fully stocked.

? Perform other duties as assigned to support business operations and team needs

Knowledge & Compliance

? Maintain accurate knowledge of canyon sights, railroad history, and Verde Canyon Railroad services.

? Follow all company policies, safety protocols, and Arizona food and liquor laws.

? Represent the company professionally, resolving guest issues or escalating as needed.

Requirements:

• One year of customer service or hospitality experience (bartending/serving preferred).
• Arizona Food Handler’s Permit, Title 4 Certification and POS experience.
• Ability to perform duties for extended periods in environments with high heat and direct sun exposure.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to stand for extended periods, lift 50 lbs. unassisted, and work variable schedules including weekends and holidays.
• Flexible availability, including weekends and all days of the week, based on operational needs.
• Perform other duties as assigned to support business operations and team needs.
• Flexible availability, including weekends and all days of the week, based on operational needs.
• High school diploma or equivalent; minimum age 18 & must pass drug screening and background check.
• Ability to perform duties for extended periods in environments with high heat and direct sun exposure.