Claim Governance and Control Lead

Claim Governance And Control Lead

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claim Governance and Control Lead to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

About the role

The Claim Governance and Control lead will be responsible for the on-going execution of the Global Claim Governance and Control Framework, supporting the Global Authorities, Global Claim Handling Policies, US based adjuster licensing process and leading efforts on various Global Claim initiatives. You will have oversight of Claims Compliance activities across the Globe, acting as the primary liaison between Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors and the Claims organization.

How you will create an impact

• Drive a strong control framework working in close collaboration with the Technical Business lines, Operations and Claim Legal.
• Align and strengthen controls for AIG Claims to ensure consistency and effective best practices designed to mitigate claim handling and operational risk.
• In collaboration with Key Stakeholders and business partners, develop and maintain Global Claim policies, standards, and controls ensuring Claims personnel have knowledge and receive training around AIG policies, standards, and controls.
• Manage and coordinate bi-annual and annual reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls.
• In partnership with Key Stakeholders and project leaders, develop Claim Governance framework / guardrails as required to adequately address risk arising from changes in technology or process.
• Monitor existing Claims operational control structure and ensure necessary changes to controls are made based upon audit feedback (self-audits, internal audits, PwC audits).
• Drive continuous improvement and development of Global Claim Control library / depository.
• Coordinate with various functions on business improvement programs and key remediation activities to include the monitoring and reporting of internal audit action plan status and risk event notices and analysis.
• Facilitate bi-monthly meeting with Claim Legal to discuss on going claim initiatives with focus on Global Authorities. Maintain project documentation including call notes, action items, etc. Lead program / project after-action reviews to gather post-implementation feedback and help develop continuous improvement programs / projects.
• Manage the Letter of Authority process. Deliver effective LOA review and reconciliation process to ensure LOA's accurately reflect the system authority.
• Effectively deliver improvement initiatives and projects on behalf of Claim Governance, leading projects independently and working closely with key stakeholders in delivering project plans.
• Foster working relationships with regulatory bodies and with AIG business groups in furtherance of AIG Compliance efforts. Ensure appropriate support is provided to Legal, Vendor Services, Quality Assurance, and other support groups.
• Support ongoing Claims strategic initiatives through programs that foster an environment of continuous improvement.
• Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration.

What you'll need to succeed

Ready to accelerate your career? We would love to hear from you.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.