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Client Relationship Representative
Client Relationship RepresentativePuroClean • Richmond, VA, US
Client Relationship Representative

Client Relationship Representative

PuroClean • Richmond, VA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

PuroClean Franchise Opportunity

With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM. We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership.

We Build Careers - Steve White, President and COO

Benefits :

  • Bonus based on performance
  • Company car
  • Company parties
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Training & development

Job Description

We're looking for a high-energy, people-loving individual to join our team in a customer-facing role that blends service, communication, and light outreach. This is not a traditional sales role, but we do want someone who enjoys meeting people, building relationships, and being the voice of our company in the community.

As a key team member, you'll work with property owners, insurance contacts, and local partners to provide top-tier service, answer questions, coordinate updates, and help maintain strong ongoing relationships. You'll also support our team by checking in with referral partners and helping us stay visible and connected in the markets we serve.

Key Responsibilities :

  • Serve as the first point of contact for clients with warmth, clarity, and professionalism
  • Coordinate updates and follow-ups on active jobs to keep clients informed and satisfied
  • Check in regularly with referral partners (insurance agents, property managers, realtors) to maintain relationships and provide updates
  • Assist with outreach efforts such as dropping off marketing materials, attending events, or scheduling service visits
  • Help manage incoming calls, schedule appointments, and log key communication details
  • Support the team with occasional field visits to ensure client experience remains consistent

    • Ideal Candidate :

  • Extroverted and engaging, with a natural ability to connect with others
  • Strong verbal and written communication skills
  • Friendly, organized, and detail-oriented
  • Comfortable multitasking and juggling customer interactions
  • Has a 'customer-first' mindset and enjoys helping people
  • Experience in customer service, hospitality, or community engagement is a plus

    • Flexible work from home options available.

    Compensation : $20.00 - $30.00 per hour

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