IT Program Manager

Genesis10 is currently seeking an IT Program Manager for a 12+ month contract position with a Global Financial Institution located in Chicago, IL and Charlotte, NC.

Responsibilities:

• Lead end-to-end project planning and execution for AI programs spanning discovery, prototyping, pilot, and production
• Partner with the AI Product Owner, Agentic Framework Engineer, Full-Stack Developer, and REs to manage scope, timelines, dependencies, and governance
• Own delivery cadences, RAID management, stakeholder communication, and operational readiness (support, monitoring, knowledge management)
• Establish and maintain integrated project plans for AI initiatives (milestones, dependencies, critical path)
• Run Agile ceremonies (Scrum/Kanban) while adapting to hybrid delivery needs for model and platform work
• Manage RAID logs (Risks, Assumptions, Issues, Dependencies) with clear owners, due dates, and mitigations
• Coordinate cross-functional delivery across Product, Engineering (Agentic & Full-Stack), RE, Data, and Compliance
• Track budgets, vendor engagement, and resourcing; maintain accurate status and forecast reports
• Ensure Responsible AI governance: data privacy controls, model risk management, bias & fairness checks, explainability, human-in-the-loop processes
• Drive readiness for production support (runbooks, incident playbooks, SLAs/SLOs, observability, ServiceNow Knowledge Management alignment)
• Partner on release planning, change management, and operational handoffs; ensure post-launch retrospectives and continuous improvement
• Maintain project artifacts in Jira/Confluence; uphold documentation standards (JSON-first specs where applicable)
• Facilitate stakeholder communications: executive updates, decision logs, and outcome-based reporting (KPIs/OKRs)
• Support evaluation pipelines (A/B tests, offline benchmarks, red-team testing) and acceptance criteria for AI features
• Align security and compliance reviews (access controls, audit trails, policy exceptions) with enterprise standards

Requirements:

• Project/Program Management (Agile & hybrid)
• AI delivery lifecycle experience
• Risk & Controls management
• Stakeholder Management
• Jira, Confluence, ServiceNow (Knowledge & Change)
• RAID & dependency management
• Budget & vendor coordination

Desired skills:

• Familiarity with Python and FastAPI integration patterns
• LangChain/LangGraph concepts
• RAG workflows
• Vector & relational database basics
• Large Language Model (LLM) evaluation metrics (quality, safety, latency, cost)

Pay range: $57.70 - $65.70 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)