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IT Manager for Technology Services
IT Manager for Technology ServicesColorado State University • Fort Collins, CO
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IT Manager for Technology Services

IT Manager for Technology Services

Colorado State University • Fort Collins, CO
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The IT manager for technology services within the College of Health and Human Sciences is a 12-month, full-time Administrative Professional position. The IT manager for technology services reports directly to the director of IT for the College of Health and Human Sciences. Working as a member of the Colleges IT group, this position will oversee the daily operations of the Colleges six computer labs, including supervision of the student staff and management of related hardware and software. The position is also responsible for facilitating technology purchases for the Colleges eight academic units, various centers, and computer labs, including client hardware, software, and printers. The position will also collaborate with the other IT managers in the implementation, support, and enhancement of technologies that support the Colleges faculty, staff, and students.

The successful applicant will have a strong work ethic, have a willingness to serve in a broad variety of roles as needed, and be dedicated to the mission of Colorado State University and the College of Health and Human Sciences. Required Job Qualifications

  • Bachelors degree in Business, Management, Information Systems, or a related field.
  • Demonstrated ability to organize and prioritize multiple complex tasks.
  • Experience as either a team lead or supervisor.
  • Excellent verbal and written communication skills

Preferred Job Qualifications

  • Two years or more of relevant work experience.
  • Experience supporting and / or managing technology in a computer lab or similar environment.
  • Experience with procuring computer hardware and / or software in a complex environment.
  • Demonstrated success in building effective teams.
  • Experience in higher education
  • Essential Duties Job Duty Category Management and Administration Duty / Responsibility

  • Provide comprehensive management and supervision of the Colleges wide network of six computer labs across campus, ensuring operations are running efficiently and all necessary staffing, technology, and supplies are available on a daily basis.
  • Develop and continually revise processes for managing technology used in the Colleges computer labs / classrooms, including, but not limited to, workstations, checkout laptops, projectors, scanners, plotters, and printers and facilitate technical support requests to college helpdesk and / or vendor support.
  • Ensure university and college policies regarding technology procurement and computer lab operations and technology are communicated to the Colleges faculty, staff, and students.
  • Fully coordinate all aspects of the colleges reservation process for the six teaching spaces in the Colleges computer labs, including managing requests from the Colleges eight academic units and scheduling 60+ classes each semester.
  • Initiate, track, and manage opportunities, where appropriate, to delegate duties to student-hourly employees, such as staff training, lab reservations, and responding to purchase requests.
  • Proactively monitor and expend the Colleges student technology fee budget throughout the fiscal year to ensure that it is spent responsibly, according to university FPIs, and to the highest benefit of the Colleges students
  • Coordinate all aspects of the complex procurement of technology for the Colleges eight academic units, various centers, and computer labs. This includes software, printers, and more than 1, clients in academic units / centers and clients in the computer labs.
  • Develop and organize a system to coordinate the high-volume inventory management and acquisition of printing supplies, office supplies, and equipment in the Colleges computer labs.
  • In conjunction with the Colleges IT group, recommend and, when applicable, implement technology, services, and systems that can be leveraged to enhance the services offered by the College to faculty, staff, and students.
  • Percentage Of Time 60% Job Duty Category Supervisory Duty / Responsibility

  • Directly supervisor all student computer lab staff (20-25 student hourly employees) including all personnel issues such as hiring, training, evaluating, scheduling, and performance improvement when needed.
  • As technology continues to change, develop and create content and continually revise training for student computer lab staff to ensure optimal training for the support of technology and applications used across the Colleges six computer labs.
  • Percentage Of Time 30% Job Duty Category Service Duty / Responsibility

  • Serve on selected college and university committees as a representative of the IT group and / or College, as needed.
  • Percentage Of Time 10% Application Details

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