Advanced Technical Support Specialist

A company is looking for an Advanced Technical Support Specialist.

Key Responsibilities

Provide proactive, high-touch technical support to larger enterprise customers

Manage and resolve complex technical issues while developing deep knowledge of customer environments

Mentor and train other technical support team members and maintain knowledge base articles

Required Qualifications

Bachelor's degree in computer science, information systems, or related field, or equivalent experience

At least 5 years of experience in a technical customer support role, with 2 years supporting enterprise SaaS solutions

Proven experience delivering high-touch support to large enterprise customers

Experience overseeing major enterprise incidents and providing escalation management

Exceptional organizational and multitasking skills