Our customer is looking for an Application Support Analyst to help support their Cityworks document management system. Cityworks is a web GIS-centric enterprise asset management system used to manage, track, analyze, and score infrastructure assets and deliver operational effectiveness. This role will be supporting any incoming ticket around the Cityworks platform, including mostly tickets coming from metro council changes. This individual will perform application testing and troubleshooting for all Cityworks and related systems and applications, report or form creation / modification in Crystal Reports and SQL queries using Cityworks and Land Mgmt data. They use an older, possibly homegrown, ticketing system and the team will also be needed to perform updating and patching to the platform.
Currently the team operates at 25-30% first call resolutions. Once ticket is being worked on, the tech will provide change request for cods dept and will need the ability to clearly communicate with the end user. This individual needs to come in having had some low level SQL knowledge (basic queries, proper ways of doing joins, etc), customer facing tech support experience, and experience with Application Troubleshooting- User administration and report generation.
Sql, Customer service, Troubleshooting, application support, sql queries, document management, imaging, access database, visio, ms office suite, outlook
Sql,Customer service,Troubleshooting
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Support - Hybrid • Nashville, TN, US
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