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Senior Customer Care Specialist International
Senior Customer Care Specialist InternationalToast • Omaha, Nebraska, USA
Senior Customer Care Specialist International

Senior Customer Care Specialist International

Toast • Omaha, Nebraska, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Start Date : January 26 2026 - Training is 6 weeks on-site in the Omaha NE office. There is no PTO allowed during training.

Location : Omaha NE Office - 1926 S 67th St Suite 200 Omaha NE 68106. You will be expected to be in office 2 days a week post training.

Hourly Rate : $25 per hour

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business increase sales engage guests and keep employees happy.

Bready

  • to make a change

As a Senior Customer Care Specialist - International you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone chat and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toasts customers thrive. You are hungry to learn deliver a hospitality mindset and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Senior Customer Care Specialist at Toast you are resilient motivated to deliver high quality customer interactions and excel in ambiguous environments.

About this roll

  • Leverage your Toast product knowledge and customer service skills to answer incoming calls chats and / or casework from Toast Customers
  • Deliver a top tier customer experience through creative problem-solving and consistent probing to craft accurate & timely outcomes for Toast Customers
  • Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
  • Expand your knowledge of Toasts hardware and software weekly through professional development time trainings knowledge base articles and the experience gained from performing the roll
  • Do you have the right ingredients

  • 2 years of experience in a role responsible for customer satisfaction and championing the customer experience
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success navigating and troubleshooting technical tools for instance a Apple laptop and Android based software Toast-native hardware
  • Strong verbal and written communication organizational and influencing skills
  • Special Sauce

  • (Non-essential Skills / Nice to Haves)
  • Experience answering incoming phone calls emails and chats through a ticketing system
  • Experience working in the tech industry or for a SaaS company
  • Open to schedules that may include weekends holidays and nights
  • AI at Toast

    At Toast were Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

    Our Spread of Total Rewards

    We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required

    The starting pay rate for this role is below. Please note there is not a range for this role the number listed below is the rate.

    Pay Rate

    $25 $25 USD

    Diversity Equity and Inclusion is Baked into our Recipe for Success

    At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

    We Thrive Together

    We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out : today!

    Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

    For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Required Experience :

    Senior IC

    Key Skills

    Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

    Employment Type : Intern

    Experience : years

    Vacancy : 1

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