Lead ServiceNow Product OwnernTech Workforce • Reston, VA, US
Lead ServiceNow Product Owner
nTech Workforce • Reston, VA, US
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Lead the product vision and define the multi-year roadmap for the new Contact Center Solution. Drive and lead a large-scale ServiceNow program transformation, focusing on implementation, not just utilizing the tool. Ideate and evaluate new features (e.g., AI features), determining their business value and building business cases for leadership approval. Serve as a customer-facing leader, capable of developing presentations and documentation to translate technical information to customers. Write user stories based on ServiceNow requirements and work with the team to execute the roadmap. Support numerous meetings with business owners, customers, and internal teams to facilitate roadmap work. Experience leading large-scale ServiceNow program transformation. Experience with ServiceNow implementation using CSM and ITSM modules. Proven ability to define multi-year product roadmaps and articulate product vision. Strong customer-facing communication and presentation skills. Certified Scrum Product Owner (CSPO) or equivalent Product Owner certification. ServiceNow certification. Prior healthcare experience. Experience in developing business cases for, or implementing, AI features
Job Description
Role : Lead ServiceNow Product Owner
W2 Contract-to-Hire : 12 Months
Location : Reston, VA
- This position is hybrid. Candidates must be comfortable working onsite in Reston, VA, once or twice per week – plus mandatory in-person Sprint and PI Planning sessions.
Overview & Responsibilities :
Lead the visionary product strategy for a critical, new program—the FEP hub migration—to build a comprehensive Contact Center Solution based on ServiceNow CSM and ITSM modules. This is a strategic role requiring a "visionary" mindset, capable of defining a multi-year roadmap, building business cases for new features (like AI), and leading a large-scale ServiceNow transformation program.
You will…
Required Qualifications :
Preferred Qualifications :
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