Talent.com
Store Manager
Store ManagerRowan • Rancho Cucamonga, CA, US
[error_messages.no_longer_accepting]
Store Manager

Store Manager

Rowan • Rancho Cucamonga, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Store Manager

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Victoria Gardens studio location.

What You'll Be Doing As Store Manager :

Customer Experience :

  • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
  • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
  • Help customers and their friends and family choose and style their ears with Rowan jewelry.
  • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.
  • Maintain a clean, welcoming, and safe studio environment at all times.
  • Engage with the local community to drive brand awareness, traffic and appointments.

Leadership + Team Management :

  • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan's Clinical Safety standards and protocols.
  • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team.
  • Foster a positive and inclusive team culture that reflects Rowan's values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals.
  • Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, manage time-off requests, and handle any staffing issues as they arise.
  • Recruit for open studio positions.

    • Operations + Sales :

  • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.
  • Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan's services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well.
  • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand.
  • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards.
  • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures.
  • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times.

    • Training + Development :

  • Train and onboard new staff members, ensuring they understand Rowan's procedures, safety protocols, customer experience standards and product knowledge.
  • Leverage coaching and feedback to continually develop a diverse Studio team.
  • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.

    • Administrative Duties :

  • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
  • Ensure studio budgets, track expenses, and financial targets are met.
  • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.

    • Experience We're Looking For :

  • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus.
  • Proven strong leadership skills with the ability to inspire, motivate and develop a team.
  • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.
  • Proven track record of driving sales and optimizing store profitability.
  • Excellent customer service skills with a passion for creating memorable experiences.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.
  • Comfortable using technology, software systems and POS.
  • Deep understanding of retail operations, including inventory management and visual merchandising.
  • Strong organizational and multitasking abilities.
  • Knowledge of health and safety regulations, particularly related to piercing, is a plus.
  • Excellent verbal and written communication skills.
  • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
  • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales.
  • The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
  • Standing for a full 8-hour shift is a regular part of this role.
  • We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
  • You make a commitment and stick to it!

    • Studio Management Full-Time Benefits & Perks :

  • Compensation : The anticipated annual base salary for this position is $65,000-$75,000.
  • Paid accrued vacation and sick time for full-time employees.
  • Medical / Dental / Vision Health Plans for full-time employees.
  • Employee Assistance Program (EAP) Resources.
  • 401k and Roth IRA Plans.
  • Generous employee discounts on our amazing products and services!
  • Team Member Referral Bonus plan for Studio positions.
    • [job_alerts.create_a_job]

    Store Manager • Rancho Cucamonga, CA, US

    [internal_linking.related_jobs]
    Assistant Store Leader

    Assistant Store Leader

    Quick Quack Car Wash • Mira Loma, CA, US
    [job_card.full_time]
    As the full-time Assistant Store Leader, you are the store's direct influencer in developing and implementing the business strategy and leading the daily operations of the store.Your passion lies i...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager - Spencer's

    Assistant Store Manager - Spencer's

    Spencer Gifts, LLC • Montclair, CA, United States
    [job_card.full_time]
    Store Manager, Assistant Store Manager, Manager, Assistant, Retail, Store.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Manager

    Store Manager

    Journeys • Ontario, CA, US
    [job_card.full_time]
    Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Ric...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager

    Assistant Store Manager

    Boot Barn • Foothill Ranch, CA, US
    [job_card.full_time]
    The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager Sally Beauty 01846

    Assistant Store Manager Sally Beauty 01846

    Sally Beauty Holdings • Rancho Cucamonga, CA, US
    [job_card.full_time]
    Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and mainta...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager - Spencer's

    Store Manager - Spencer's

    Spencer's • Ontario, CA, US
    [job_card.full_time]
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Waba Grill • Corona, CA, US
    [job_card.full_time]
    We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail. Our store manager candidates are required to be in ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Store Manager 01379

    Assistant Store Manager 01379

    Sally Beauty Holdings • San Dimas, CA, US
    [job_card.full_time]
    Assistant Manager Job Description.Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all stor...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Independent Operator - Store Manager

    Independent Operator - Store Manager

    Grocery Outlet • Corona, CA, United States
    [job_card.full_time]
    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Manager

    Store Manager

    TradeJobsWorkforce • 92618 Irvine, CA, US
    [job_card.full_time]
    Looking for Store Managers - Submit your application today Responsible for establishing and maintaining customer service, oversees and is accountable for the operation of a location ensuring maxim...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Store Manager - Full Time - The Shops at Mission Viejo - Mission Viejo, CA

    Retail Store Manager - Full Time - The Shops at Mission Viejo - Mission Viejo, CA

    Swarovski • Mission Viejo, CA, US
    [job_card.full_time]
    At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.We are sear...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Assistant Store Manager

    Assistant Store Manager

    Francesca's • Irvine, CA, US
    [job_card.full_time]
    Our inclusive brand reflects our people and commitment to the world.We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Assistant Manager

    Store Assistant Manager

    Circle K • Irvine, CA, US
    [job_card.full_time]
    We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Family Dollar • La Verne, CA, USA
    [job_card.full_time]
    Join the Family Dollar team as a Store Manager and help us lead our store to success.As a Store Manager, you will be responsible for hiring, training, and managing staff, overseeing store operation...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Francesca's • Mission Viejo, CA, US
    [job_card.full_time]
    Our inclusive brand reflects our people and commitment to the world.We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Torrid • Corona, CA, US
    [job_card.full_time]
    At Torrid, we celebrate every shape, every size, and every curve of our customer.Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees...[show_more]
    [last_updated.last_updated_variable_days]
    CGO Manager

    CGO Manager

    Heritage Grocers Group • Ontario, CA, US
    [job_card.full_time]
    At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven peo...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Store Manager Cosmoprof 09312

    Store Manager Cosmoprof 09312

    SBH Health System • Montclair, CA, US
    [job_card.full_time]
    [show_more]
    [last_updated.last_updated_30] • [promoted]