Dispensary Supervisor I - New York City

Who we are :

At Vireo Health, we're not just another cannabis company-we're a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.

We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we're building more than a business-we're building a community.

As we rapidly expand nationwide, we're looking for talented, driven, and passionate people to join us. If you're ready to turn your passion into a career, let's grow the future together.

What the role is about :

We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day-to-day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands-on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations.

If you are someone who has passion for helping customers and cannabis, then come grow your career with Goodness Growth!

What impact you'll make :

• Guide the crew through day-to-day operations with confidence.
• Mentor new hires and support onboarding like a pro.
• Step up as Manager on Duty when needed-you're the go-to leader.
• Deliver real-time coaching and occasional course-correction to help your team grow.
• Tackle escalated customer / patient concerns with grace and empathy.
• Set the gold standard for service-then train others to meet it.
• Keep our service game strong and consistent, every shift.
• Keep shelves stocked and the vault dialed in.
• Oversee intake, labeling, and smart product rotation-nothing gets missed on your watch.
• Ensure smooth, accurate drawer operation every time.
• Approve returns and discounts with integrity.
• Follow proper procedures to keep our cash flow secure.
• Verify IDs, intake info, and track products with precision.
• Use systems like BioTrack to keep everything above board.
• Educate both staff and customers on cannabis strains, products, and consumption methods.
• Drive sales by encouraging upselling and highlighting current promos.
• Open and close the store.
• Jump in during peak hours and make sure the team has what they need to thrive.

What you've accomplished :

Why Choose Vireo

Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity-where science meets creativity, and wellness meets culture.

At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives.

Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com