Library Technician - Technology Assistance and Instruction Job at Inside Higher

Library Technician - Technology Assistance and Instruction

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Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

Department : Academic Excellence - Research & Library Services

Reports To : Manager, Research & Library Services

Location : Green Bay

Standard Hours : Monday - Thursday 8 : 30 am - 4 : 30 pm, Friday 8 : 00 am - 4 : 00 pm. Flexibility required to include other evening and / or weekend hours, as necessary.

Starting Pay Range : $22.90 - $24.69 per hour

Position Summary

Provide computer, reference, and library support to internal / external patrons online, via phone, and within the library. Provide group and individual technology and information literacy instruction. Work closely with other College teams to maintain the lab hardware / systems and a large circulating collection of laptops and audio‑visual equipment. Approve equipment applications, circulate materials / equipment, complete computer booking requests.

Essential Functions

• Assist students, staff and community members with just‑in‑time help on computers, printers, software packages, audio‑visual equipment, research questions, and accessing physical / online resources through multiple channels (chat, text, phone, email, and in‑person interactions within the library and CyberZone).
• Contact referred students who need basic computer skills to provide early interventions by appointment at the start of each session. Provide individual and group training on library resources and technology use.
• Maintain the Library desk to include approving equipment applications, circulating, discharging, and shelving materials and equipment, updating patron information, sending notices, updating fines, and providing other library services, ensuring adherence to library service standards. Open or close the library promptly at designated times.
• Create instructional videos, FAQ web pages, guides, signs, and / or handouts to assist patrons in using Library equipment and technology applications, accessing college resources, and managing student accounts.
• Maintain a large collection of laptops and audio‑visual equipment and related documentation. Address hardware and software needs, track reservations, and assist Manager on policy issues. Take money to add to print balances. Recover delinquent laptops, hotspots, and other equipment by texting, calling and emailing.
• Perform item catalog changes and process new equipment to prepare them for inclusion in library collections.
• Assist with testing and documenting new or updated systems and applications. Determine equipment malfunctions and perform minor repairs or arrange for repair with other College technicians.
• Maintain order and inventory the library’s equipment collections monthly.
• Communicate with technology staff and security to provide customer service, halt disruptive behavior, and disable equipment that has not been returned on time.
• Provide guidance to part‑time staff and student workers as needed to ensure proper completion of library tasks.

Additional Duties As Needed

Minimum Qualifications And Work Experience

Preferred Qualifications

Skills And Abilities

Physical Demands

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and / or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920‑498‑6286.

Non-Discrimination Statement

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920‑498‑6823 or nondiscrimination@nwtc.edu.

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