IT User Support Technician II

ABOUT THE POSITION

The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies.

The Riverside University Health System Public Health has an opportunity for an in-office IT User Support Technician II who will be assigned to the Field Desktop Support Division located at the Health administration building 4065 County Cir Dr Riverside CA 92503.

The IT User Support Technician II is a skilled customer-focused professional responsible for providing advanced technical support and solutions to end users across the Health Administration Building and other sites. This role requires a deep understanding of computer systems software applications and network connectivity as well as the ability to communicate effectively with staff at all organizational levels from office and field personnel to executive leadership. The incumbent will diagnose troubleshoot and resolve a wide range of technical issues involving hardware software operating systems peripherals and remote system access. The IT User Support Technician II serves as an escalation point for complex support incidents ensuring minimal disruption to business operations and maintaining a high level of customer satisfaction and performs other related duties as required.

Competitive candidates will possess IT job-related Help Desk and Service Desk experience in a large enterprise environment; advanced working knowledge of Microsoft 365 Microsoft Exchange and Active Directory.

Schedule : 5 / 40 Monday through Friday 8 : 00 a.m. to 5 : 00 p.m. Work hours may vary based on departmental needs.

The IT User Support Technician II is the journey level classification in the IT User Support Technician series and reports to a supervisory or manager level position. Incumbents perform the full range of duties requiring a greater technical knowledge with little supervision or guidance. The main objective of this classification series is to troubleshoot technical problems and provide solutions to users.

Meet the Team!

Riverside University Health System Public Health.

EXAMPLES OF ESSENTIAL DUTIES

Receive log and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.

Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories / group membership and modified user accounts.

Support users assisting with tablets smartphones laptops printer models network connectivity scanners and desktops; install software and configure workstations; train users in access of Windows Microsoft Exchange Outlook and voicemail.

Create check status and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

Diagnose troubleshoot repair software hardware and network malfunctions.

Log inventory hardware assets and report capital assets after installation.

Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software equipment errors and coach users in correcting reported problems.

Inform and train users in equipment and software operation.

Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

Research evaluate test hardware and software products and systems solutions; install configure and test hardware and software prepare reports and proposals for service.

Carry out security administration by maintaining tables and adding purging and migrating users.

Coordinate equipment deliveries software licensing compliance inventory and asset control.

MINIMUM QUALIFICATIONS

Education : Graduation from high school possession of a certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. test. IT job-related course work from an accredited college university or trade school in computer science computer information systems data processing information management or a related field to the assignment is preferred.

Experience : Two years of IT job-related experience preferably with the County of Riverside.

Required IT-Related Skills : Determining user information needs; installing hardware and swapping out unit / components to meet repair needs; installing software and configuring workstations to established standards; use of Windows GroupWise Outlook and voicemail.

License : Possession of a valid California Drivers License is required as the candidate will be traveling to other facilities.

Physical Requirements : The IT User Support Technician II must be able to lift carry and move computer equipment and components including monitors CPUs and hard drives weighing up to 25 pounds. The position also requires the ability to kneel bend crawl reach and stand for extended periods while installing connecting or troubleshooting computer systems and related equipment.

Preferred IT-Related Skills : Installing maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows GroupWise Outlook voicemail and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC / Network performance diagnostic and tuning tools.

Knowledge of : The principles methods and techniques used in the course of work for the IT User Support Technician series; principles and techniques applied to IT devices applications and systems; principles of organization and administration; the principles of documentation and recordkeeping storage and retrieval.

Ability to : Gather and analyze data reason logically draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff customers other employees and the public; communicate effectively with people at all organizational levels.

SUPPLEMENTAL INFORMATION

This recruitment is open to all candidates.

For more information please email Silvia Trammell at .

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here : Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and / or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at : of Education

If using education to qualify or when requested by the recruiter upload a copy of any license(s) official / unofficial transcript(s) degrees and / or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES) or Association of International Credential Evaluators Inc. ( AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency / department head.

General Information

Current County of Riverside and / or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience / education is reflected on your application / resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Unclear

Department / Functional Area : Public Health

Experience : years

Vacancy : 1

Yearly Salary Salary : 59615 - 88073