Full Time Text Line Shift Supervisor

Job Description

Job Description

Description

Position Title : Text Line Shift Supervisor

Reports To : Text Line Program Coordinators and Program Manager

Location : Eligible for remote work after initial training. Must permanently reside in California and be able to commute to office located in North Oakland. Must attend training on-site when specified by the training team.

Schedule : Full-time 32+ hours per week, 32 of which are direct service hours on text / chats and up to 8 hours of agency meetings and events. Non-exempt. Shift Schedule and Training Schedule can be found here. [https : / / docs.google.com / document / d / 13u7M1eydvrw0NgyIba5T6ALWkpKLSBZarbSK6JenEbM / edit?tab=t.0]

Pay : $28 per hour base pay with shift differentials (up to $5 per hour) for evening, weekend, and overnight shifts

Benefits : Employees who work more than 20hrs / week are eligible for medical, dental, and retirement plans.

Crisis Support Services of Alameda County (www.crisissupport.org), a non-profit community mental health agency, is seeking Text Line Counselors to fill daytime, evening, overnight and weekend shifts. Full time hours are 30-40 hours / week depending on a match in staff availability and program scheduling needs. The position is supporting CSS 988 capacity building.

This position is best suited for people who enjoy thinking on their feet, collaborating with local behavioral health agencies, and connecting with people from diverse backgrounds. Join our team of dedicated staff and volunteers to help people in crisis be informed of life-saving resources in our community.

Position Summary

The Text Line Shift Supervisor position answers texts through both the 24 / 7 Local Alameda County Text Line and 988 Lifeline to provide crisis intervention, information, and referral services and to meet the needs of the community. Our goal is that, through active listening and motivational interviewing, we draw upon the texters’ strength, resilience, and natural support systems to cope with difficult emotions and life situations.

The Text Line Shift Supervisor will also need to provide training, supervision, and consultation to Text Line Counselors, volunteers and interns. When providing crisis support and feedback, the Text Line Shift Supervisor will adhere to the highest possible ethical standards, and comply with program policy and procedures.  You must also be open for picking up emergency fill-in shifts.

Supervision / Direction Received

This position reports to the Text Line Program Coordinators and Program Manager for supervision meetings. This position is required to receive a minimum of 60 minutes of individual supervision per month and at minimum 1.5 hour of group supervision per week. All staff are also highly encouraged to attend remote staff meetings 2nd and 4th Wednesdays 9 : 30AM-10 : 45AM.

Role & Responsibilities

Typical Duties :

Answer the 24-hour local text line and lifeline

• Answer chats / texts via Alameda County Text Line and 988 Lifeline
• Assess all texters and chat visitors for suicide risk
• Provide outreach support to high risk contacts via phone call and text
• Triage sessions on our 24 hour local text line
• Document every contact / interaction in a timely manner
• Provide resources to texters and chat visitors as appropriate

Shift Management and Build Connection on Shift

Volunteer and Intern Management

Personal and Professional Development

Other Duties

Level of Authority

Skills & Qualifications

Knowledge and Skill Requirements

Qualifications

Additional Requirements

Mission & Values

Agency Mission

To reach out and offer support to people of all ages and backgrounds during times of crisis, to work to prevent the suicide of those who are actively suicidal, and to offer hope and caring during times of hopelessness.

Agency Values

We care, from the inside out. With open hearts and minds, we build connections and remain committed to growth to be the best for the people we serve.

Justice, Equity, Diversity, and Inclusion Statement

CSS works toward the elimination of the tragic experience of suicide in Alameda County and this cannot be accomplished without the elimination of racism, sexism, ableism, and other forms of oppression in our community. We acknowledge that dismantling systems of oppression requires active engagement and constant effort. In order to better serve the diverse communities of Alameda County, address the above inequities, and elevate voices and experiences of those directly impacted by suicidal thinking or behaviors.

CSS commits to :

Crisis Support Services of Alameda County is an Equal Opportunity Employer (EOE) and committed to fostering a diverse and inclusive workplace. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. We value the range of life experiences our staff bring with them and are stronger for having staff and volunteers with lived experience of surviving suicidal crises.