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Bilingual Spanish/English Customer Service Representative...
Bilingual Spanish/English Customer Service Representative...Robert Half • Phoenix, AZ, US
Bilingual Spanish / English Customer Service Representative...

Bilingual Spanish / English Customer Service Representative...

Robert Half • Phoenix, AZ, US
[job_card.30_days_ago]
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  • [job_card.permanent]
[job_card.job_description]

Job Description

Job Description

  • Position : Loyalty Service / Customer Service Representative - Bilingual-Spanish / English (Contract to Hire)
  • Location : 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States
  • Type : ONSITE from 7 : 30am-6 : 00pm CST- timeframe. Monday-Friday
  • Job Schedule : 5 days in office
  • Tentative Hourly Pay : $21 / per hour

Responsibilities :

  • Supporting policyholders with insurance product information
  • Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues
  • Provide detailed information about policies statuses
  • Assist with basic technical troubleshooting for self-service related issues
  • Ability to send transfers to the PFP sales team to increase APV revenue
  • Ability to handle claim intake for PFP
  • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.
  • Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
  • Willingness to participate in partnership training and mentoring of Junior Representatives.
  • Willingness to perform other duties as assigned.
  • Expected to be able work various shifts within 7 : 30 a.m. - 6 : 00 p.m. CDT timeframe.
  • Represents the Combined tenants : Personal Connection, Empathy, Problem-Solving, and Ownership

    • Skills

  • Previous experience working as a customer service representative.
  • Strong knowledge of worksite products and services
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills and knowledge of database software.
  • Demonstrated attention to detail, organizational skills, and time management skills.
  • Ability to work a flexible schedule to meet the needs of the business and performance requirements.
  • Ability to remain calm in stressful situations.
  • Ability to explain detailed policy concepts in a simple way
  • Bilingual skills (verbal, written, read) in Spanish preferred

    • Education and Experience

  • 1-2 years experience of customer service.
  • High School Required

    • Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.

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