Join an organization dedicated to driving the future of energy—offering career growth, professional development, and the chance to contribute to mission-driven work that supports reliable, lower-cost, and cleaner energy solutions. Be part of a team focused on shaping sustainable progress in a dynamic industry.
Primary Services is looking for an experienced Training & Development Specialist to support a leading enterprise in the energy sector. This position plays a key role in developing and implementing effective training programs to equip employees with the knowledge and skills required for new systems and process improvements. As a Training & Development Specialist , you will collaborate with internal stakeholders and subject matter experts to design, deliver, and evaluate engaging learning solutions that enhance workforce capability and operational excellence.
Responsibilities :
- Design, develop, and implement comprehensive training programs for SAP-related initiatives impacting back-office operations.
- Collaborate with Subject Matter Experts (SMEs) to ensure training content reflects system specifications and operational requirements.
- Develop instructional materials across multiple modalities, including eLearning modules, videos, simulations, job aids, and instructor-led sessions.
- Facilitate virtual and in-person training sessions to support employee adoption of new systems and workflows.
- Capture and document system processes, workflows, and standard operating procedures for ongoing reference.
- Evaluate the effectiveness of training programs through feedback, assessments, and performance data.
- Partner with Information Management and business stakeholders to align training solutions with broader change management efforts.
- Provide coaching and mentorship to junior analysts supporting training or system transition initiatives.
- Participate in project and stakeholder meetings to ensure consistent communication and alignment.
- Travel occasionally within the service area to support training rollouts and implementation activities.
Qualifications :
Bachelor's degree in Education, Instructional Design, or a related field preferred.3–5 years of experience in training design and delivery, ideally within a Customer Service or technical environment.Proven experience developing and facilitating training programs for large-scale technology implementations.Strong familiarity with SAP systems preferred.Proficiency in eLearning authoring tools such as Articulate, Rise, or Canva.Knowledge of adult learning principles and multiple training delivery modalities.Understanding of change management concepts and their application in training initiatives.Excellent collaboration, communication, and project coordination skills.Strong analytical ability to assess training needs and measure outcomes effectively.This opportunity offers meaningful work at the intersection of innovation and sustainability—ideal for professionals seeking to advance their career while contributing to the energy transition.