Credit & Collection SpecialistMILLENNIUMSOFT • San Antonio, TX, United States
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Credit & Collection Specialist
MILLENNIUMSOFT • San Antonio, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]2+ years in commercial collections Strong analytical / problem solving skills Excellent communication skills (written and oral) Superior customer service skills Good Administrative skills Strong attention to detail and goal oriented Ability to prioritize and manage multiple responsibilities Contract Analysis Knowledge of collection techniques (i.e., skip tracing) Strong Microsoft Excel skills High School Degree or equivalent Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority. Direct experience with SAP Working knowledge of Microsoft Office Experience working in a shared service center Bachelor's Degree in Finance / Accounting / Economics
Roles & Responsibilities
Primary Duties / Responsibilities :
- Proactively monitor and reconcile customer accounts
- Identify, and facilitate the resolution of, disputed receivables.
- Provide exceptional customer support, responding to account queries in a timely and professional manner
- Maintain a detailed understanding of customer contracts and how they impact the collections process
- Maintain accurate and up to date customer account documentation
- Proactively escalate to internal support partners and Sr Management as appropriate
- Identify, and communicate process improvement opportunities to Manager as appropriate
Experience Required
Required :
Skills & Certifications
Eligibilities & qualifications
Preferred :
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