Product Support Specialist Tier IIVirtualVocations • Aurora, Illinois, United States
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Product Support Specialist Tier II
VirtualVocations • Aurora, Illinois, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Product Support Specialist - Tier II.
Key Responsibilities
Provide advanced support for complex client inquiries and issues related to the product
Document support interactions and maintain a knowledge base for future reference
Collaborate with Tier 1 support and assist in optimizing support processes
Required Qualifications
Bachelor's degree or relevant experience
At least 3 years of software application support experience in a SaaS environment
High technical aptitude and proven client support experience
Medical / Clinical experience preferred
Working knowledge of EMR / EHR medical software applications is a plus
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