Company Description
About Us :
Swift 7 Consultants is a professional consulting firm dedicated to helping businesses optimize their operations and enhance customer experiences. Our team is committed to delivering high-quality solutions that drive efficiency and growth. We foster a collaborative work environment that values innovation, integrity, and professional development.
Job Description
Job Description :
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for handling customer inquiries, providing support, and ensuring a seamless customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a proactive approach to customer service.
Responsibilities :
- Respond to customer inquiries via phone, email, and other communication channels
- Assist customers with product and service-related questions
- Maintain accurate customer records and update databases as needed
- Resolve customer concerns efficiently while maintaining a professional approach
- Process orders, returns, and other customer requests
- Collaborate with internal teams to provide timely and effective solutions
- Ensure a high level of customer satisfaction through attentive and responsive service
- Perform administrative tasks related to customer support operations
Qualifications
Skills & Qualifications :
Previous experience in customer support, administrative support, or a related field preferredStrong verbal and written communication skillsExcellent problem-solving and multitasking abilitiesProficiency in Microsoft Office Suite and customer service softwareAbility to work independently and as part of a teamHigh attention to detail and strong organizational skillsHigh school diploma or equivalent required; additional certifications are a plusAdditional Information
Benefits :
Competitive salaryOpportunities for professional growth and career advancementHealth and wellness benefitsPaid time off and holidaysSupportive and team-oriented work environment