Counter Manager

Hi-Rise opened in 1996 with a crew of six, big ideas, and a simple goal: to make staple foods better than home-made. Hi-Rise started with bread — using organic wheat, rye, and corn from independent mills — and soon moved to pastries, incorporating extra-rich European-style butter and local fruits for pies and tarts. Naturally, soups and sandwiches came next utilizing the same philosophy of house made and hand selected ingredients. The trend continued over the years and now Hi-Rise has a long list of products made daily including breads, pastries, cakes, cookies, granola, and preserves. Along with a wide variety of sandwiches, soups, and salads, Hi-Rise offers dinners sold fresh and frozen, from pot pies and stews to lasagnas with house-made pasta as well as a curated list of wine and spirits. Using carefully-sourced ingredients and making everything from scratch, Hi-Rise is committed to producing the highest quality baked goods in a comfortable neighborhood setting.

Hi-Rise Bread Co. is hiring a Counter Manager! The Counter Manager ensures the successful operation of the front-of-house for both Hi-Rise Bread Hi-Rise Sweets by leading a team of Shift Leads and counter employees.

Responsibilities include:

• Setting operational and customer service standards and ensuring that they are being met by all front-of-house employees at the two Hi-Rise locations
• On-the-ground support of front-of-house operations
• Interfacing with production departments around daily ordering needs
• Hiring, training, and scheduling front-of-house employees, working within budgetary guidelines
• Managing inventories and POS databases
• Developing social media strategy and posting schedules

Successful candidates will:

• Have at least a year of experience in a front-of-house supervisory role, ideally at a café and/or bakery setting with barista training
• Have a passion for food and a curiosity to become an expert on Hi-Rise products and processes
• Thrive in a fast-paced and high-volume environment, leading by example and delegating where necessary and appropriate
• Have the schedule flexibility to work morning, evening, weekend, and holiday shifts
• Be able to commit to at least a year of employment

This is a full-time position with a salary range of $50,000-$60,000 DOE. Benefits include employer-subsidized health insurance, shift meals/beverages, employee discounts. Opportunities for growth and advancement abound!