Test Content Services Specialist

Test Content Services Specialist

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software.

This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops.

Role Responsibilities

• Onboard new clients and determine appropriate test setup based on client requirements.
• Intake new exams for existing clients and publish exams according to established timeline requirements.
• Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
• Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
• Prepare tests for publication and implement live updates to tests.
• Collaborate with Information Technology personnel and / or Test Content Services Manager to provide software support and training for clients.
• Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
• Conduct quality control according to department procedures and address issues.
• Support other Content Management teams with tasks related to test publication.
• Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
• Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.

Knowledge, Skills and Experience Requirements

Bachelor's degree level preferred. 1+ years' experience exam publication, item bank management and / or database management. Strong communication skills required. Ability to approach problems with creative problem solving. Proficiency with Microsoft Office applications. Experience with Jira a plus. Experience with XML, HTML and QTI file formats preferred.

Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.