Operations Specialist

The Specialist provides support to local channel partners and their advertising partners through thought leadership, a thorough understanding of each program's guidelines and expertise in both program administration and customer service.

This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service.

Duties / Responsibilities :

Review marketing materials against an established set of guidelines and brand standards, enter results into a database, and communicate results of the review to advertisers

Work with many clients and customers (primarily via phone, chat, and email ) to understand their marketing needs .

M aintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided .

Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation

Collaborate with team

Participate in idea-sharing and brainstorming sessions

Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers

Perform website functionality checks

May perform quality control checks to ensure accuracy and compliance with program guidelines ( QC )

Qualifications :

Bachelor's degree in business, communication, journalism, marketing or related field

Less than 1 year marketing or advertising experience (entry-level)

Some remote-work experience preferred and demonstrated ability to work independently

Established technical competence including experience with Microsoft Word, Excel, and Outlook

S trong attention to detail and excellent time management

Solid verbal and written communication skills

Exceptional client and customer service skills

Ability to organize work, multitask and meet deadlines

Exceptional ability to work within a team environment

A natural curiosity and eager desire to learn