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Shop Manager - Little Rock, AR
Shop Manager - Little Rock, ARHi-Speed Industrial Service • Little Rock, AR, USA
Shop Manager - Little Rock, AR

Shop Manager - Little Rock, AR

Hi-Speed Industrial Service • Little Rock, AR, USA
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About the Role

Hi-Speed Industrial Service is seeking an experienced Motor Shop Manager to lead operations at our Little Rock AR facility. This individual will oversee daily shop activities, manage a skilled team, ensure top-tier customer service, and drive operational excellence. The ideal candidate is a hands-on leader with a strong mechanical aptitude, proven experience in rotating equipment or a similar industry, and the ability to inspire teams while balancing customer demands and business growth.

Key Responsibilities

  • Leadership & Team Development
  • Lead, mentor, and develop a team of 5+ technicians and support staff.
  • Conduct employee performance reviews and provide coaching for professional growth.
  • Foster a positive, team-oriented environment focused on quality, safety, and customer success.
  • Operations Management
  • Oversee all aspects of shop operations, ensuring quality and efficiency.
  • Manage multiple projects simultaneously, ensuring jobs are completed on time and within scope.
  • Review and approve customer quotations with accuracy and profitability in mind.
  • Maintain compliance with industry standards (EASA AR100, IEEE, NEMA).
  • Customer Engagement
  • Serve as the primary point of contact for escalated customer issues.
  • Demonstrate strong problem-solving skills to resolve challenges quickly.
  • Build and maintain long-term customer relationships with professionalism and transparency.
  • Business & Industry Involvement
  • Representing Hi-Speed in local and national industry associations.
  • Identify opportunities for growth and operational improvement.
  • Contribute to branch revenue growth and efficiency through innovative ideas and continuous improvement.

Required Qualifications

  • Minimum 5 years' experience in rotating equipment, motor repair, or a similar industry.
  • At least 2 years of leadership experience managing teams of 5+ employees.
  • Proven ability to manage customer relationships and resolve complex service issues.
  • Experience preparing and reviewing job quotations.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Strong organizational skills with the ability to manage multiple projects and meet deadlines.
  • Mechanical aptitude with the ability to "think on your feet" in fast-moving environments.
  • Track record of inspiring and motivating teams.

    • Preferred Qualifications

  • Bachelor's degree in engineering, Business Management, or related field.
  • Multi-branch management experience with shop revenues over $500K / month.
  • Familiarity with both steel and paper industries.
  • Knowledge of the EOS (Entrepreneurial Operating System) business management framework.

    • Why Join Hi-Speed?

    At Hi-Speed Industrial Service, we don't just repair motors-we build careers and shape industry standards. Here's what makes us unique :

  • Entrepreneurial Spirit : Work in an environment where creativity, initiative, and grit are celebrated.
  • Growth-Oriented Environment : Be part of a fast-growing company with a clear vision and path for advancement.
  • Proven Leadership : Backed by a history of excellence since 1946.
  • Customer-Centric Culture : Everything we do is centered around quality and service.
  • Team Mentality : We believe in collaboration, celebrating success, and overcoming challenges together.
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